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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Linguix

    Score6 out of 10
    N/ALinguix is an AI assistant driven writing aid emphasizing grammar correction, available free and in a paid business premium edition.N/A

    Zoho Desk

    Score8.3 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    LinguixZoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    LinguixZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    LinguixZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Linguix and Zoho Desk
    Feature
    Linguix
    -
    Ratings
    Zoho Desk
    8.5
    5 Ratings
    4% above category average
    Organize and prioritize service tickets00 Ratings9.05 Ratings
    Expert directory00 Ratings7.14 Ratings
    Subscription-based notifications00 Ratings7.14 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.95 Ratings
    Ticket response00 Ratings8.95 Ratings
    Self Help Community
    Comparison of Self Help Community features of Linguix and Zoho Desk
    Feature
    Linguix
    -
    Ratings
    Zoho Desk
    9.8
    5 Ratings
    20% above category average
    External knowledge base00 Ratings9.85 Ratings
    Internal knowledge base00 Ratings9.85 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Linguix and Zoho Desk
    Feature
    Linguix
    -
    Ratings
    Zoho Desk
    6.6
    5 Ratings
    19% below category average
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.83 Ratings
    Email support00 Ratings6.15 Ratings
    Help Desk CRM integration00 Ratings5.44 Ratings
    Best Alternatives
    LinguixZoho Desk
    Small Businesses
    Jasper
    Score7.8 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Grammarly
    Score9.1 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    ProWritingAid
    Score9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LinguixZoho Desk
    Likelihood to Recommend
    9.2
    (6 ratings)
    8.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.8
    (11 ratings)
    User Testimonials
    LinguixZoho Desk
    Likelihood to Recommend
    Linguix
    Linguix is ​​a tool that seeks to provide all the necessary support to those who need to write in English as neatly as possible. It does this by using artificial intelligence that allows it to adapt to the context of each user, to offer the most accurate corrections for your writing in English.
    Incentivized
    Read full review
    Zoho
    Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
    Incentivized
    Read full review
    Pros
    Linguix
    • Spelling and grammar checker.
    • It works on almost every website, from Gmail to social media sites.
    • It comes with a paraphrasing tool that allows you to put your thoughts clearly with the help of this writing assistant.
    • The "paraphrase" feature sharpens our writing skills and empowers our communication skills for powerful results.
    Incentivized
    Read full review
    Zoho
    • It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
    • There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
    • You can easily track all of your tickets and agents from the dashboard interface.
    • You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.
    Incentivized
    Read full review
    Cons
    Linguix
    • It is difficult to find something that we dislike about this platform because it has the best functions for the realization of dynamic content that helps our organization to plan texts and write all our projects correctly.
    • we can increase content creation using the best in AI technology.
    Incentivized
    Read full review
    Zoho
    • The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
    • [I feel] its customer support needs improvement.
    Incentivized
    Read full review
    Usability
    Linguix
    No answers on this topic
    Zoho
    I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
    Incentivized
    Read full review
    Support Rating
    Linguix
    No answers on this topic
    Zoho
    As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
    Incentivized
    Read full review
    Alternatives Considered
    Linguix
    I use Grammarly and Wordtune as well. They all have their own strengths. Wordtune is great for helping change tone or rephrase things. Grammarly works almost everywhere and does a good job with pinpointing tone of voice. Linguix is a good all-around spell check and typo catcher. I use all three tools because all three are good.
    Incentivized
    Read full review
    Zoho
    We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
    Incentivized
    Read full review
    Return on Investment
    Linguix
    • Linguix is ​​the best way to correct mistakes in my English texts.
    • It is very useful in content creation since I can use its virtual library with different types and styles of texts to get practical advice through Linguix.
    Read full review
    Zoho
    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Incentivized
    Read full review
    ScreenShots

    Zoho Desk Screenshots

    Screenshot of Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets at the click of a button.Screenshot of Bring a Help Center directly into a website to strengthen self-service. Chat with Zia, an AI-powered conversation assistant. Customers can chat with Zia right from a mobile app or website. Zia processes their questions and suggests appropriate solutions from the Knowledge Base.Screenshot of With advanced process automation, internal processes can be setup within the help desk, implement them automatically, and make sure that all processes are followed precisely.Screenshot of Instant responses for instant happiness. Respond to customers the minute they reach out with Zoho Desk's embeddable chat widget. Customers can get in touch with agents instantly, right from the Help Center, so agents can respond and help them find answers faster.Screenshot of Monitor a team's performance, customize and schedule reports. Custom dashboards can be created.Screenshot of Zia brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume. They can drill down further into the details from the same dashboard to investigate further.