Linked Helper vs. Zendesk Sell

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Linked Helper
Score 7.8 out of 10
N/A
The vast majority of profiles presented on LinkedIn belong to people in business, coming from various business environments. This creates an opportunity to find targeted B2B clients for almost any business. Linked Helper provides funnel automation, software automates the way to find clients and turn them into loyal customers.
$15
per month
Zendesk Sell
Score 7.7 out of 10
N/A
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…
$19
per seat/month billed annually
Pricing
Linked HelperZendesk Sell
Editions & Modules
Standard
$15
per month
Pro
$45
per month
Sell Team
$19.00
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Per User Per Month (billed annually)
Sell Professional
$49.00
per seat/month billed annually
Sell Enterprise
$99.00
per seat/month billed annually
Sell Elite
$199.00
per seat/month billed annually
Offerings
Pricing Offerings
Linked HelperZendesk Sell
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for extended contracts (3 months, 6 months, 12 months).
More Pricing Information
Community Pulse
Linked HelperZendesk Sell
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Linked HelperZendesk Sell
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Linked Helper
7.3
4 Ratings
3% below category average
Zendesk Sell
5.3
13 Ratings
35% below category average
Task management8.44 Ratings8.013 Ratings
Billing and invoicing management7.02 Ratings1.05 Ratings
Reporting7.02 Ratings7.013 Ratings
Automated CRM activity logging7.02 Ratings00 Ratings
Sales pipeline management7.02 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Linked Helper
7.5
4 Ratings
1% below category average
Zendesk Sell
-
Ratings
WYSIWYG email editor7.02 Ratings00 Ratings
Dynamic content7.02 Ratings00 Ratings
Landing pages7.02 Ratings00 Ratings
A/B testing8.44 Ratings00 Ratings
Mobile optimization7.02 Ratings00 Ratings
Email deliverability reporting7.73 Ratings00 Ratings
List management8.44 Ratings00 Ratings
Triggered drip sequences7.02 Ratings00 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Linked Helper
8.6
4 Ratings
10% above category average
Zendesk Sell
-
Ratings
Lead nurturing automation8.44 Ratings00 Ratings
Lead scoring and grading8.44 Ratings00 Ratings
Data quality management8.44 Ratings00 Ratings
Automated sales alerts and tasks8.44 Ratings00 Ratings
Automated follow-ups8.44 Ratings00 Ratings
Lead segmentation and distribution9.73 Ratings00 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Linked Helper
8.4
4 Ratings
22% above category average
Zendesk Sell
-
Ratings
Calendaring8.44 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Linked Helper
8.0
4 Ratings
1% above category average
Zendesk Sell
-
Ratings
Dashboards8.44 Ratings00 Ratings
Standard reports8.44 Ratings00 Ratings
Custom reports7.02 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Linked Helper
7.7
4 Ratings
0% below category average
Zendesk Sell
-
Ratings
API8.44 Ratings00 Ratings
Role-based workflow & approvals7.02 Ratings00 Ratings
Customizability7.84 Ratings00 Ratings
Third-party software integrations8.44 Ratings00 Ratings
Mobile app for sales & marketing automation7.02 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
6.6
15 Ratings
15% below category average
Customer data management / contact management00 Ratings8.914 Ratings
Workflow management00 Ratings6.115 Ratings
Territory management00 Ratings4.98 Ratings
Opportunity management00 Ratings7.913 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
Contract management00 Ratings5.410 Ratings
Quote & order management00 Ratings3.97 Ratings
Interaction tracking00 Ratings7.915 Ratings
Channel / partner relationship management00 Ratings7.811 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
9.0
12 Ratings
18% above category average
Case management00 Ratings9.07 Ratings
Call center management00 Ratings9.08 Ratings
Help desk management00 Ratings9.011 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
6.9
12 Ratings
9% below category average
Lead management00 Ratings6.012 Ratings
Email marketing00 Ratings7.89 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
8.2
15 Ratings
8% above category average
Forecasting00 Ratings7.812 Ratings
Pipeline visualization00 Ratings7.914 Ratings
Customizable reports00 Ratings9.014 Ratings
Customization
Comparison of Customization features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
4.2
15 Ratings
57% below category average
Custom fields00 Ratings7.815 Ratings
Custom objects00 Ratings4.910 Ratings
Scripting environment00 Ratings1.16 Ratings
API for custom integration00 Ratings3.08 Ratings
Security
Comparison of Security features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
9.5
14 Ratings
13% above category average
Single sign-on capability00 Ratings9.912 Ratings
Role-based user permissions00 Ratings9.011 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
4.0
5 Ratings
58% below category average
Social data00 Ratings1.04 Ratings
Social engagement00 Ratings6.95 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
5.4
7 Ratings
28% below category average
Marketing automation00 Ratings9.87 Ratings
Compensation management00 Ratings1.03 Ratings
Platform
Comparison of Platform features of Product A and Product B
Linked Helper
-
Ratings
Zendesk Sell
8.0
13 Ratings
6% above category average
Mobile access00 Ratings8.013 Ratings
Best Alternatives
Linked HelperZendesk Sell
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Nimble
Nimble
Score 7.0 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Agile CRM
Agile CRM
Score 7.7 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Linked HelperZendesk Sell
Likelihood to Recommend
8.1
(4 ratings)
8.9
(15 ratings)
Likelihood to Renew
-
(0 ratings)
3.0
(1 ratings)
Usability
-
(0 ratings)
8.9
(4 ratings)
Support Rating
-
(0 ratings)
8.8
(4 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Linked HelperZendesk Sell
Likelihood to Recommend
Linked Helper
At the end of the day, Linked Helper isn't just a tool for us – it's an essential part of our team. It helps us navigate the complexities of LinkedIn with a human touch, forging connections that lead to meaningful partnerships and business growth. It's like another member of our growth team:)
Read full review
Zendesk
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Read full review
Pros
Linked Helper
  • High level campaign customization
  • The ability to warm up leads through interaction with posts, likes, write comments
  • Convenient loading of leads, as well as the ability to download them into a Google spreadsheet
Read full review
Zendesk
  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Read full review
Cons
Linked Helper
  • It may take some time to fully understand all the features of the platform.
  • This is not a cloud-based tool. Your computer must be running to perform automations.
Read full review
Zendesk
  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Read full review
Likelihood to Renew
Linked Helper
No answers on this topic
Zendesk
We have moved on to a more robust option of CMS.
Read full review
Usability
Linked Helper
No answers on this topic
Zendesk
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Read full review
Support Rating
Linked Helper
No answers on this topic
Zendesk
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Read full review
Online Training
Linked Helper
No answers on this topic
Zendesk
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Read full review
Implementation Rating
Linked Helper
No answers on this topic
Zendesk
Simple, and straight forward.
Read full review
Alternatives Considered
Linked Helper
An excellent price-to-quality ratio, complemented by swift and supportive customer service.
Read full review
Zendesk
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Read full review
Return on Investment
Linked Helper
  • We are getting a lot of leads every single day !
  • Best ROI ,and a good example of guerilla marketing
Read full review
Zendesk
  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Read full review
ScreenShots