What users are saying about
37 Ratings
37 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Zendesk Sell

Excellent product for any sales team that receive and handle a lot of leads and opportunities for existing and new clients.Lead scoring functionality allows the teams to focus on the opportunities that drive sales and conversions and prevents wasted time on the less valuable opportunities and deals.Pipeline management helps the sales team to achieve the revenue targets much more effectively
Ali Nisar profile photo

Feature Rating Comparison

Sales Force Automation

Zendesk Sell
8.2
Customer data management / contact management
Zendesk Sell
8.7
Workflow management
Zendesk Sell
6.8
Territory management
Zendesk Sell
7.4
Opportunity management
Zendesk Sell
9.2
Integration with email client (e.g., Outlook or Gmail)
Zendesk Sell
8.6
Contract management
Zendesk Sell
8.4
Quote & order management
Zendesk Sell
8.0
Interaction tracking
Zendesk Sell
8.8
Channel / partner relationship management
Zendesk Sell
7.8

Customer Service & Support

Zendesk Sell
7.0
Case management
Zendesk Sell
7.6
Call center management
Zendesk Sell
6.8
Help desk management
Zendesk Sell
6.6

Marketing Automation

Zendesk Sell
7.7
Lead management
Zendesk Sell
8.2
Email marketing
Zendesk Sell
7.2

CRM Project Management

Zendesk Sell
7.6
Task management
Zendesk Sell
7.7
Billing and invoicing management
Zendesk Sell
7.0
Reporting
Zendesk Sell
8.2

CRM Reporting & Analytics

Zendesk Sell
8.5
Forecasting
Zendesk Sell
8.0
Pipeline visualization
Zendesk Sell
8.9
Customizable reports
Zendesk Sell
8.6

Customization

Zendesk Sell
8.5
Custom fields
Zendesk Sell
9.1
Custom objects
Zendesk Sell
8.3
Scripting environment
Zendesk Sell
8.8
API for custom integration
Zendesk Sell
7.9

Security

Zendesk Sell
9.3
Single sign-on capability
Zendesk Sell
9.4
Role-based user permissions
Zendesk Sell
9.2

Social CRM

Zendesk Sell
7.3
Social data
Zendesk Sell
7.7
Social engagement
Zendesk Sell
6.9

Integrations with 3rd-party Software

Zendesk Sell
6.4
Marketing automation
Zendesk Sell
6.9
Compensation management
Zendesk Sell
6.0

Platform

Zendesk Sell
9.4
Mobile access
Zendesk Sell
9.4

Pros

Zendesk Sell

  • Great UX /UI
  • Effective Contact & Pipeline Management
  • Good for forecasting
  • Excellent Reporting Capabilities
Ali Nisar profile photo

Cons

Zendesk Sell

  • Tags don't always save on the opportunity/lead
  • No way to make fields mandatory without partner support
  • Mobile app should have default to set to calls over VoIP
Ali Nisar profile photo

Likelihood to Renew

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle profile photo

Usability

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle profile photo

Support

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle profile photo

Online Training

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle profile photo

Implementation

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle profile photo

Alternatives Considered

Zendesk Sell

I have used Base CRM for 3 years now and I haven't looked back. Compared to Salesforce, Base is significantly more functional and intuitive
Thomas Henderson profile photo

Return on Investment

Zendesk Sell

  • Increased Both Topline & Bottomline Revenue
  • Better time management on sales opportunities
  • Saved costs compared to other more expensive CRM software
Ali Nisar profile photo

Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison