Zendesk ruins once-good CRM software with terrible support, scammy auto-renewal
June 12, 2020
Zendesk ruins once-good CRM software with terrible support, scammy auto-renewal
Score 1 out of 10
Vetted Review
Verified User
Software Version
Starter
Overall Satisfaction with Zendesk Sell (formerly Base)
Base was a great starter CRM, pretty easy to use, good interface and low up-front costs made it an attractive product.
- Easy to use.
- Inexpensive.
- Good interface.
- Terrible support.
- Scammy renewal.
- Zendesk ruined good software.
- No real impact on sales objectives.
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.