Zendesk ruins once-good CRM software with terrible support, scammy auto-renewal
June 12, 2020

Zendesk ruins once-good CRM software with terrible support, scammy auto-renewal

Matt Suozzo | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Starter

Overall Satisfaction with Zendesk Sell (formerly Base)

Base was a great starter CRM, pretty easy to use, good interface and low up-front costs made it an attractive product.
  • Easy to use.
  • Inexpensive.
  • Good interface.
  • Terrible support.
  • Scammy renewal.
  • Zendesk ruined good software.
  • No real impact on sales objectives.
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Absolutely horrendous support and scammy auto-renewal (without notification) make this a zero start product. Save yourself some hassle and look elsewhere, there are a ton of better CRMs out there (HubSpot for example, which is also free).

Zendesk Sell Feature Ratings

Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
1
Interaction tracking
1
Channel / partner relationship management
1
Case management
1
Call center management
1
Help desk management
1
Lead management
1
Email marketing
1
Task management
1
Billing and invoicing management
1
Reporting
2
Forecasting
1
Pipeline visualization
2
Customizable reports
1
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
Role-based user permissions
1
Single sign-on capability
1
Social data
1
Social engagement
1
Marketing automation
1
Compensation management
1
Mobile access
1