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LiveHelpNow vs. RumbleTalk

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LiveHelpNow

8 Reviews and Ratings

RumbleTalk

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveHelpNow

    Score8 out of 10
    		N/ALiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.

    $21

    per month

    RumbleTalk

    Score9.1 out of 10
    		N/ARumbleTalk is a live chat tool from the company of the same name featuring group chat and document or video sharing.

    $25

    per month

    Pricing
    LiveHelpNowRumbleTalk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LiveHelpNowRumbleTalk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—RumbleTalk offers a flexible pricing plan for chats of all sizes. Whether it be for an online event, a business conference, a virtual class, or a group chat for your podcasts and websites, they can tailor-fit each plan to meet your goals. Each user is given the freedom to upgrade or downgrade their plan as needed. They can start with a free plan to try it out then upgrade to a paid plan that starts at 25$.
    More Pricing Information
    Features
    LiveHelpNowRumbleTalk
    Incident and problem management
    Comparison of Incident and problem management features of LiveHelpNow and RumbleTalk
    Feature
    LiveHelpNow
    8.0
    1 Ratings
    2% below category average
    RumbleTalk
    -
    Ratings
    Organize and prioritize service tickets8.01 Ratings00 Ratings
    Expert directory8.01 Ratings00 Ratings
    Subscription-based notifications8.01 Ratings00 Ratings
    ITSM collaboration and documentation8.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveHelpNow and RumbleTalk
    Feature
    LiveHelpNow
    10.0
    1 Ratings
    22% above category average
    RumbleTalk
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveHelpNow and RumbleTalk
    Feature
    LiveHelpNow
    8.8
    2 Ratings
    9% above category average
    RumbleTalk
    -
    Ratings
    Customer portal8.01 Ratings00 Ratings
    IVR8.01 Ratings00 Ratings
    Social integration8.02 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
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    LiveHelpNowRumbleTalk
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    Score9.2 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
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    User Ratings
    LiveHelpNowRumbleTalk
    Likelihood to Recommend
    8.0
    (3 ratings)
    9.1
    (1 ratings)
    User Testimonials
    LiveHelpNowRumbleTalk
    Likelihood to Recommend
    LiveHelpNow
    LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website!
    Incentivized
    Jamie Joy
    Technical Support Manager
    Read full review
    RumbleTalk
    In my experience using RumbleTalk talk for my radio station, it's easy and reliable. It connects my listeners in one place our DJs can interact and more. This is really great for my organization it's helping a lot, and I wouldn't change it for anything. It's easy to use and it provides everything I'm looking for.
    Verified User
    Read full review
    Pros
    LiveHelpNow
    • Easy for customers to reach out.
    • Best for short quick answers.
    • Easy for staff to use.
    Incentivized
    Verified User
    Read full review
    RumbleTalk
    No answers on this topic
    Cons
    LiveHelpNow
    • Needs better integration with Marketo
    Incentivized
    Daniel Gotlieb
    Director, Inside Sales
    Read full review
    RumbleTalk
    No answers on this topic
    Return on Investment
    LiveHelpNow
    • The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in.
    Incentivized
    Jamie Joy
    Technical Support Manager
    Read full review
    RumbleTalk
    No answers on this topic
    ScreenShots

    RumbleTalk Screenshots

    Product screenshot