For the price and the features available, Localytics is one of the best options. It is more robust in areas that we don't need it to be and overall there could be simpler flows for sending push notifications or performing actions that you need to do every week. Also, the data it sends back on how push notifications perform is basically useless. There needs to be more explanation on the impact notifications have on users. The data would always say that notifications drove less engagement but we would see engagement go up every time we sent a notification.
Does data compression very well, produces query results very quickly, ability to scale up as data volume/size grow in an organization, row level versioning is in memory and hence the speed. It is a very stable product for large enterprises. More detailed documentation on how to use this product in the initial stages would be really welcome.
The biggest thing I would like to see with Localytics is the capability for more correlations. The limited amount of correlations available does restrict the type of analyses that could be done with the data.
An easier interface to move data into Microsoft Excel would be very useful, rather than creating annoying workarounds.
More/better automatically scheduled reporting, as well as an Excel plug-in to access the data rather than being restricted to the Localytics interface.
It would take several weeks to hear back from the billing team. It took 3 months to resolve an invoice last year. Their technical support is very responsive. I would typically get a response in under 24 hrs.
SAP IQ support is top-notch. I prefer starting all my SAP IQ support tickets with their Instant Messenger, where the majority of our issues are resolved. If it makes it to their ticketing system, they are very prompt at responding and very knowledgeable in the platform.
SAP IQ is perhaps an under-marketed product in the sense that it is able to scale up very well and perform much faster and more efficiently than other products such as Oracle - when we ran multiple large queries on both Sybase IQ and Oracle, we found that that results were much faster in Sybase IQ and this gave the confidence to go for this product.