Localytics vs. Supernova

For the price and the features available, Localytics is one of the best options. It is more robust in areas that we don't need it to be and overall there could be simpler flows for sending push notifications or performing actions that you need to do every week. Also, the data it sends back on how push notifications perform is basically useless. There needs to be more explanation on the impact notifications have on users. The data would always say that notifications drove less engagement but we would see engagement go up every time we sent a notification.

Incentivized

Supernova is the best documentation platform on the market, having tested numerous alternatives, including the more popular zeroheight, Knapsack, etc. It's ideal for low-code solutions for brand guidelines and detailed component documentation. Their automated exporter pipelines are the icing on the cake, enabling them to pull what you see in Figma and push it directly into your codebase.

Incentivized

• Great web interface which provides a couple of levels of pivoting and filtering of data
• Straight-forward integration for simpler use cases
• Access to raw data through S3 for use in your own data pipeline

Incentivized

• Customer service.
• Automation
• Organization

Incentivized

• The biggest thing I would like to see with Localytics is the capability for more correlations. The limited amount of correlations available does restrict the type of analyses that could be done with the data.
• An easier interface to move data into Microsoft Excel would be very useful, rather than creating annoying workarounds.
• More/better automatically scheduled reporting, as well as an Excel plug-in to access the data rather than being restricted to the Localytics interface.

• Difficult to sync large files (more of a Figma problem).
• Restrictive paid tiers.
• Redundant features.

Incentivized

There is a lot of competition. I would renew if there isn't anything more exceptional that would justify the re-coding and implementation load costs

It is occasionally buggy, but nowhere near as buggy as zeroheight.

Incentivized

It would take several weeks to hear back from the billing team. It took 3 months to resolve an invoice last year. Their technical support is very responsive. I would typically get a response in under 24 hrs.

Incentivized

We have not used other products but are going to start exploring making a switch to a new platform.

Incentivized

Supernova has best-in-class customer service. Our Figma library is a huge file and was unable to automatically sync with most platforms (including Supernova) - of all three platforms we tried, Supernova was the only one that actively assigned engineers to our case and offered a solution within a couple of days. They've been great partners.

Incentivized

• Was our first provider of user-level event data
• Allows for many users to easily answer their own questions before making requests of the data team
• Raw data dumps gave the data team the ability to provide more in-depth analyses.

Incentivized

• We've seen a massive increase in organizational design system adoption since launching our Supernova site.

Incentivized