Loop Returns vs. Manhattan Active Customer Engagement

I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.

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The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.

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• Very solid base features
• Great team & support
• Easy to use interface

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• Permanently Adaptive.
• Seamlessly Integrated.
• Greater Visibility.

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• Benchmarks by industry could be improved
• Shop Now recommendations could be smarter
• Price could be a bit lower

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• User Interface.
• Data Security.
• API's

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Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.

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Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.

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• Retained revenue exceeds costs every year
• Support team reduces stress on our team to ensure process is working

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Independently Invited by TrustRadius

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• Implementation of the whole supply chain and fulfilment.
• Better Data Management.
• Effective use of configurations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info