TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lucidya

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    Lucidya is a CX platform supporting customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents that execute end-to-end resolutions autonomously, handling cases from initial contact through…N/A

    Pulsar CORE

    Score10 out of 10
    N/APulsar is a social media monitoring platform offering social listening, owned channels analytics, and social CRM. Customers use Pulsar for brand tracking and campaign measurement. The platform includes 4 tools: TRAC: Social media listening across topics, audiences and content diffusion. CORE: Owned channels analytics to measure your content performance and audience growth. FLOW: Social customer relationship management and social media publishing. TEAM: Analyse your internal social networks…

    $1,200

    150,000 mentions

    Pricing
    LucidyaPulsar CORE
    Editions & Modules
    No answers on this topic
    TRAC (starter package)
    $1,200
    150,000 mentions
    Offerings
    Pricing Offerings
    LucidyaPulsar CORE
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Prices listed are on a 'starting from' basis. All TRAC packages have unlimited user log-ins, unlimited search queries and are charged on the amount of mentions pulled in. Bespoke packages are available.
    More Pricing Information
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    LucidyaPulsar CORE
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    MindTouch
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    Medallia
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    Social Suite by Reputation.com
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LucidyaPulsar CORE
    Likelihood to Recommend
    8.4
    (3 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    LucidyaPulsar CORE
    Likelihood to Recommend
    lucidya
    its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
    Read full review
    Pulsar
    I think that Pulsar is a good tool for brands or agencies who have a set list of competitors or subbrands that they are looking to do a monthly/weekly comparison of engagement metrics. When you have the brand account inputted, the data is shown in a visually tangible way and easy to comprehend.
    Incentivized
    Read full review
    Pros
    lucidya
    • Social lestining
    • Campain monitoring
    Read full review
    Pulsar
    • Track engagements over time
    • Easy to use interface
    • Modern and updated display
    Incentivized
    Read full review
    Cons
    lucidya
    • Improve on dashboard customization
    • Provide more visually appealing reports
    Read full review
    Pulsar
    • Unfortunately, when exporting data it is often hard to read in an easy format.
    • I've used other tools where you can get historical data once you put into the tool but Pulsar cannot do that.
    Incentivized
    Read full review
    Usability
    lucidya
    No answers on this topic
    Pulsar
    Pulsar is not a complex tool by any means. The interface is updated and comprehensive, and I've used multiple tools in the past where the interface was very outdated and exporting data was often a difficult process since it was not well organized. The tool works well in visualizing complex data.
    Incentivized
    Read full review
    Support Rating
    lucidya
    No answers on this topic
    Pulsar
    I have not had to reach out to Pulsar support before but my coworkers have and said the support was good.
    Incentivized
    Read full review
    Alternatives Considered
    lucidya
    Lucidya analyzes the local content
    Incentivized
    Read full review
    Pulsar
    I think that Pulsar is one of the more updated platforms that I have used and the metrics exported/shown in the dashboard are accurate. I think that some tools report inaccurate metrics gathered from social media platforms due to the new APIs, something that often causes confusion and lack of clarity.
    Incentivized
    Read full review
    Return on Investment
    lucidya
    • ROI is difficult to measure, but very helpful in making marketing decisions
    Read full review
    Pulsar
    • Input into our algorithm for brand strength and stature
    • Quick engagement tracking
    Incentivized
    Read full review
    ScreenShots

    Lucidya Screenshots

    Screenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Customer Care
Take customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting

    Pulsar CORE Screenshots

    Screenshot of The activity dashboard gives you a thorough snapshot of all the key numbers in your datasetScreenshot of Pulsar TRAC advanced location detection gives you up to 100% geo-localised data by city, country and GPS coordinatesScreenshot of The Network map visualizes the engagement patterns within your audience and identifies the most influential usersScreenshot of Slice and dice the data with contextual, behavioural and content filtersScreenshot of See the bigger picture. Pulsar CORE gives you integrated brand-level metrics across all owned channels, so you can measure the total reach and engagement you're getting.