TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Luma

    Score10 out of 10
    N/AServiceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A

    Yseop

    Score8 out of 10
    N/AYseop is a Natural Language Generation (NLG) software targeted at Enterprises. Yseop is based on Artificial Intelligence that reasons on data and writes intelligent content in clear natural language at the speed of thousands of pages per second and in multiple languages (English, Spanish, French, German, Portuguese, etc.). Yseop helps make sense of Big Data to draw actionable insights.N/A
    Pricing
    LumaYseop
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LumaYseop
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    LumaYseop
    Considered Both Products
    Serviceaide
    No answer on this topic
    Yseop
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Best Alternatives
    LumaYseop
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    User Ratings
    LumaYseop
    Likelihood to Recommend
    8.5
    (5 ratings)
    8.0
    (1 ratings)
    User Testimonials
    LumaYseop
    Likelihood to Recommend
    Serviceaide
    I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
    Incentivized
    Read full review
    Yseop
    Yseop is an excellent option if you are looking to analyze your data in a way that's easy to understand and interpret. There will be no more hours upon hours spent on interpreting confusing data. Instead, Yseop translates this data for your teams so they can focus on other higher priority tasks and less time trying to analyze data that just doesn't make sense.
    Incentivized
    Read full review
    Pros
    Serviceaide
    • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
    • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
    • The best part is effective and satisfactory support given by he service owners.
    Incentivized
    Read full review
    Yseop
    • Transforming and analyzing data, so we can understand it.
    • Automating repetitive, mundane, and data-driven tasks.
    • Creating complex workflows.
    Incentivized
    Read full review
    Cons
    Serviceaide
    • more accessibility
    • mprovement in the Spanish language
    • a friendlier system
    Incentivized
    Read full review
    Yseop
    • I think the software is mid-range level usability. For someone who's worked with this kind of software before, it's easy, but if someone is new to it, it could cause challenges.
    • Could improve on constant advancement, especially in a world of changing technologies.
    • Overall, the features are exactly what we need. More advanced features would be a plus.
    Incentivized
    Read full review
    Alternatives Considered
    Serviceaide
    1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
    Incentivized
    Read full review
    Yseop
    No answers on this topic
    Return on Investment
    Serviceaide
    • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
    • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
    Incentivized
    Read full review
    Yseop
    • Competitive intelligence.
    • Increased revenue.
    • Improved internal and external relationships.
    Incentivized
    Read full review
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