Lumen Contact Center vs. NICE CXone
Lumen Contact Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Lumen Contact Center | N/A | Lumen Contact Center (formerly CenturyLink Contact Center) is a blended inbound / outbound configurable call center software solution. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Lumen Contact Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Lumen Contact Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Lumen Contact Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Lumen Contact Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Lumen Contact Center | NICE CXone | |
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Likelihood to Recommend | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Pros | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Cons | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Likelihood to Renew | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Usability | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Reliability and Availability | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Performance | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Support Rating | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
In-Person Training | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Online Training | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Implementation Rating | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Alternatives Considered | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Scalability | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
Return on Investment | Lumen Technologies (formerly CenturyLink) No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |