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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Macrium Reflect

    Score9.4 out of 10
    N/AMacrium Reflect is an endpoint and server backup and cloning solution from Macrium Software (aka Paramount Software UK), available in personal and professional editions.N/A

    Pulseway

    Score7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…

    $0.80

    per month per installation

    Pricing
    Macrium ReflectPulseway
    Editions & Modules
    No answers on this topic
    Enterprise
    $0.80
    per month per installation
    Offerings
    Pricing Offerings
    Macrium ReflectPulseway
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No hidden fees or contracts. Term-based discounts.
    More Pricing Information
    Community Pulse
    Macrium ReflectPulseway
    Considered Both Products
    Macrium Software (Paramount Software)
    No answer on this topic
    Kaseya
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    60%
    Would buy again
    3 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    Macrium ReflectPulseway
    Data Center Backup
    Comparison of Data Center Backup features of Macrium Reflect and Pulseway
    Feature
    Macrium Reflect
    8.6
    1 Ratings
    0% above category average
    Pulseway
    -
    Ratings
    Recovery verification10.01 Ratings00 Ratings
    Incremental backup identification8.01 Ratings00 Ratings
    Deduplication and file compression9.01 Ratings00 Ratings
    Flexible deployment9.01 Ratings00 Ratings
    Platform support8.01 Ratings00 Ratings
    Retention options8.01 Ratings00 Ratings
    Encryption8.01 Ratings00 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Macrium Reflect and Pulseway
    Feature
    Macrium Reflect
    8.8
    1 Ratings
    3% above category average
    Pulseway
    -
    Ratings
    Continuous data protection7.01 Ratings00 Ratings
    Replication10.01 Ratings00 Ratings
    Multi-location capabilities10.01 Ratings00 Ratings
    Ransomware Recovery8.01 Ratings00 Ratings
    Best Alternatives
    Macrium ReflectPulseway
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    Acronis Cyber Protect
    Score8.7 out of 10
    Panda Systems Management
    Score7.2 out of 10
    Medium-sized Companies
    Carbonite by OpenText
    Score7.1 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    Druva Security Cloud
    Score9.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Macrium ReflectPulseway
    Likelihood to Recommend
    9.0
    (4 ratings)
    6.4
    (13 ratings)
    Usability
    9.0
    (2 ratings)
    7.8
    (4 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.6
    (2 ratings)
    User Testimonials
    Macrium ReflectPulseway
    Likelihood to Recommend
    Macrium Software (Paramount Software)
    The free version of Macrium Reflect is licensed for both commercial and personal use. It works well on MS Windows computers, but cannot back up servers, where a paid version is required. The free version does full and differential backups, but not incremental as do the paid versions. If a large volume of files are added every day, a paid version would be more suitable as it supports incremental backups. The Macrium Reflect server version is very suitable for backing up physical servers.
    Incentivized
    Read full review
    Kaseya
    If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.
    Incentivized
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    Pros
    Macrium Software (Paramount Software)
    • Virtualize images to restore services
    • Mount backup images to restore files
    • Takes incremental backups pretty quick compared to other software
    • Creates synthetic full images well
    Incentivized
    Read full review
    Kaseya
    • It monitors computers and notifies us of any issues with any computer.
    • It allows remote control of computers, such as requesting a computer to reboot itself.
    • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
    Incentivized
    Read full review
    Cons
    Macrium Software (Paramount Software)
    • The program could reduce a bit the space it takes for its backups.
    • It should be more affordable.
    Incentivized
    Read full review
    Kaseya
    • It would be nice if they increased their scope of supported third-party apps.
    • It would be great if they would create an ios app for their ticket system.
    • If they could possibly build in a location service for tracking devices, that would be helpful.
    • If they had two-factor authentication, it would be nice.
    Incentivized
    Read full review
    Usability
    Macrium Software (Paramount Software)
    This application is very simple to use and works great for its intended purposes. It's my go-to when I need to create or manage a singular disk or volume image.
    Incentivized
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    Kaseya
    The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
    Incentivized
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    Support Rating
    Macrium Software (Paramount Software)
    We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.
    Incentivized
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    Kaseya
    I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
    Incentivized
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    Alternatives Considered
    Macrium Software (Paramount Software)
    Veeam offers Veeam Agent for Microsoft Windows, a product we also install and use. It compares favorably with Macrium Reflect; however, for small firms and individual wanting an added cloud backup of their full hard drive, Macrium wins out in requiring less cloud storage space by a significant margin. ShadowProtect is a rock solid competitor with a higher price and no free version. It is highly dependable, but more complicated to install and set up. The number of technical issues and quality of technical support have ruled out Acronis products. MSP360 Backup has impressive technology, but we encountered issues with restore times and full drive image restores.
    Incentivized
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    Kaseya
    Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
    Incentivized
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    Return on Investment
    Macrium Software (Paramount Software)
    • Impossible to specify.
    Incentivized
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    Kaseya
    • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
    • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
    • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
    Incentivized
    Read full review
    ScreenShots

    Pulseway Screenshots

    Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report