12 Reviews and Ratings
4 Reviews and Ratings
Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.Incentivized
We use the Preciate app to do both internal and external recognition, which allows us to connect with our customers and communicate about things that were successes for us as a team. We also like to recognize team members and let them know that their work is not overlooked. We also use this to recognize customers and interns.Incentivized
Easy progress reports using a type of "mail merge" built in templateReports tab is a nice featureSeems fairly stable and reliableIncentivized
Easy install and user interface.Great customer service.Incentivized
Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...Incentivized
Technology could improve.Social needs some work (though I'm understanding of its newness).DIY ability to customize stickers and more.Incentivized
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities Incentivized
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.Incentivized
Preciate is always ready to help with questions or problems. They are good at follow up and also being proactive when new versions or upgrades are released. They also do a great job putting useful information on social media like LinkedIn and Twitter, that information is useful when we have an issue. Additionally, they have been really good at taking our suggestions and incorporating them into future builds and versions.Incentivized
Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!Incentivized
I don't like using LinkedIn because it is too personal and not private enough, also recognition gets lost after you post it. With Preciate, the employee or person can take the recognition along with them at their next role or job. I also think that the company stands for some amazing things.Incentivized
Maestro allows me to log all communication with families, eliminating any question as to when I reached outMaestro is a huge time saver with sending progress reportsMaestro lacks customization that would make teachers more efficientIncentivized
Great ROI, it's reasonably priced.Has enforced core values that otherwise would have been announced one day and forgotten the next.Improves cross-team relationships.Incentivized