What users are saying about
This review does not include a rating.
12 Ratings
This review does not include a rating.
12 Ratings
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Score 8.4 out of 100

Attribute Ratings

    Likelihood to Recommend

    MailMonitor

    N/A
    0 Ratings
    1.1

    SparkPost

    11%
    5 Ratings

    Support Rating

    MailMonitor

    N/A
    0 Ratings
    1.0

    SparkPost

    10%
    1 Rating

    Likelihood to Recommend

    MailMonitor

    No answers on this topic

    SparkPost

    Our early experiences with SparkPost were great; we were looking for a low-cost (or no-cost) solution to our email messaging needs, and SparkPost had the best low-cost option: 100,000 messages per month for free, guaranteed for life. Even though our team has experience with other APIs, we chose SparkPost because it felt like the best value. Our experience with it was great. Two years ago, they discontinued their free option but sent the existing users the following message: "When you signed up, we promised that if we ever changed the terms of our 100K free plan, we would continue to honor the original plan for the life of the account. I would like to reaffirm this promise: while this plan is no longer available to new customers, you are grandfathered into this level of free sending volume."The following year, apparently following a change in leadership, they decided to "deprecate" existing free plans, dropping us down from 100,000 messages per month to 500, the lowest of any email API service I'm aware of. No recognition of the broken promise, the reneged guarantee, just a 20% off coupon. This atrocious behavior that reeks of a new culture of squeezing as much money as possible out of its users and has coincided with a steady deterioration of functionality and customer service. At this point, I have no idea why anyone would pay more for a worse service that treats its users so poorly when you could use SendGrid or a similar competitor for a lower price and way more features.
    Anonymous | TrustRadius Reviewer

    Pros

    MailMonitor

    No answers on this topic

    SparkPost

    • Good Documentation
    • Developer focused
    • Supports sub-accounts
    • Good support
    • Integrates with Laravel out of the box
    Witt Sparks | TrustRadius Reviewer

    Cons

    MailMonitor

    No answers on this topic

    SparkPost

    • I really like SparkPost, it was really useful to achieve our goals
    Rene Enriquez | TrustRadius Reviewer

    Pricing Details

    MailMonitor

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    MailMonitor Editions & Modules

    Additional Pricing Details

    SparkPost

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    SparkPost Editions & Modules

    Edition
    Starter$301
    Premier$751
    EnterpriseContact sales team
    1. per month
    2. none
    Additional Pricing Details

    Support Rating

    MailMonitor

    No score
    No answers yet
    No answers on this topic

    SparkPost

    SparkPost 1.0
    Based on 1 answer
    Would give it a zero if I could. Their customer service used to be incredible; fast response times, really hands-on with their users, and a pretty regular feedback process. They sent me an awesome t-shirt that became part of my go-to climbing gear. But for the past year, their response times went way down, their customer service was less helpful and generally a lot more rude, and they haven't asked for customer input once since their leadership change
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    MailMonitor

    No answers on this topic

    SparkPost

    ExactTarget, Marketo CRM. These are completely different types of systems, but their email element is similar.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    MailMonitor

    No answers on this topic

    SparkPost

    • It has helped us with our IP health and making sure that we avoid spam traps
    • Very high deliverability and automatic retrying once they have the event
    Samir Shamma | TrustRadius Reviewer

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