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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MailWasher

    Score9 out of 10
    N/AMailWasher is spam filter software from Firetrust, an email security specialist headquartered in New Zealand. It is presented as an easy way to check and manage e-mails before downloading them to a computer. It is available free, or as part of a premium subscription.N/A

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    MailWasherMiContact Center
    Editions & Modules
    No answers on this topic
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    MailWasherMiContact Center
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    MailWasherMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of MailWasher and MiContact Center
    Feature
    MailWasher
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MailWasher and MiContact Center
    Feature
    MailWasher
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    Best Alternatives
    MailWasherMiContact Center
    Small Businesses
    No answers on this topic
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    No answers on this topic
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MailWasherMiContact Center
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.5
    (2 ratings)
    User Testimonials
    MailWasherMiContact Center
    Likelihood to Recommend
    Firetrust
    MailWasher is a proficient solution that screen, filter, and acquire any spam email, taking the most secure and efficient precautionary action to keep the system safe. Further, the recycle bin from MailWasher is active, where it controls the already deleted texts, and they instantly get retrieved. Again, the adding of a friend list to the MailWasher is super effective, making the entire process of forwarding emails effectively.
    Incentivized
    Read full review
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    Pros
    Firetrust
    • MailWasher has embraced the security simplicity of every email address.
    • Further, MailWasher extent of filtering spam emails is incredible.
    • Finally, MailWasher has flexibility, where deleting email is faster and restoring them takes no time.
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    Cons
    Firetrust
    • Some web security measures are slightly ignored by MailWasher.
    • High internet demand for a faster downloading capacity, which may affect businesses' cost of network connection.
    • However, MailWasher is the excellent email filter, with professional blocking power.
    Incentivized
    Read full review
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    Alternatives Considered
    Firetrust
    The recycle bin feature from MailWasher ensure there is no accidental email deleting and this affirms every content. Further, MailWasher allows the previewing of any email written, and this corrects the mistakes and makes sure the sent content is accurate. Further, MailWasher is a simple application with flexibility and no demands to learn anything about the application.
    Incentivized
    Read full review
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    Return on Investment
    Firetrust
    • MailWasher is perfect in blocking malicious emails, controlling the chances of attacks.
    • Besides, MailWasher makes the preview of an email possible, and this makes the correction process effective and practical.
    • The coordination with platforms like Outlook, Gmail, Hotmail, among others, makes MailWasher effective and universal.
    Incentivized
    Read full review
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    ScreenShots