TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine Firewall Analyzer

    Score9.4 out of 10
    N/AManageEngine offers Firewall Analyzer, a firewall security and policy management option supporting change and compliance of network security devices.

    $395

    per year

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    ManageEngine Firewall AnalyzerServiceMax
    Editions & Modules
    No answers on this topic
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    ManageEngine Firewall AnalyzerServiceMax
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    ManageEngine Firewall AnalyzerServiceMax
    Considered Both Products
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    ServiceMax
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    ManageEngine Firewall AnalyzerServiceMax
    Firewall Security Management
    Comparison of Firewall Security Management features of ManageEngine Firewall Analyzer and ServiceMax
    Feature
    ManageEngine Firewall Analyzer
    7.3
    8 Ratings
    8% below category average
    ServiceMax
    -
    Ratings
    Policy planning and rule management7.07 Ratings00 Ratings
    Automated Policy Orchestration6.44 Ratings00 Ratings
    Device Discovery8.08 Ratings00 Ratings
    Policy Compliance Auditing9.08 Ratings00 Ratings
    Attack Path Simulation Testing4.54 Ratings00 Ratings
    Anomalous Event or Behavior Deviation9.16 Ratings00 Ratings
    Vulnerability Scans6.08 Ratings00 Ratings
    Firewall Rule Cleanup8.06 Ratings00 Ratings
    Best Alternatives
    ManageEngine Firewall AnalyzerServiceMax
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    Palo Alto Panorama
    Score8.7 out of 10
    No answers on this topic
    Enterprises
    Palo Alto Panorama
    Score8.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ManageEngine Firewall AnalyzerServiceMax
    Likelihood to Recommend
    9.0
    (8 ratings)
    1.0
    (4 ratings)
    Usability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    ManageEngine Firewall AnalyzerServiceMax
    Likelihood to Recommend
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    Offering enhanced network security, performance, and connectivity, it is well as used in a business setting. Features including application control, web content filtering, firewall, IP address, application control, VPN, and good advanced threat protection. With enhanced features and advanced threat protection you get an awesome performance cost effective firewall device.
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Live traffic monitor: Firewall Analyzer lets us monitor traffic as it flows through the firewalls. It also breaks it down according to what type of traffic (e.g., web, mail, FTP, etc.) it is. It lists the tops hosts, the top users from traffic, and a lot of other useful statistics, all in a very visual format.
    • Security Monitoring: Another good visual graph Firewall Analyzer provides is the security one, which shows us if we're being attacked, from where, by what, how many, etc. It will also send us alerts when there's an alarm of any kind on the firewall.
    • Reporting: We can run all sorts of custom reports, and that helps us both with compliance and informing management as to what's going on. It would be difficult to describe all the various kinds of things we can include in these reports, but they are extensive.
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Configuration is easy and you can expect all the features and modules.
    • Simple and intuitive dashboard.
    • Firewall Analyzer helps us to gain insight into security threat and traffic.
    • Analyze the user behavior.
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Usability
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    It is fast to
    download the test software and implement. It takes some sometime to understand the
    ways you have to on board your firewalls into it. It is nice to buy and just
    activate the product that you have already installed. Maybe some wizards could
    be improved in order to accelerate these tasks.
    Read full review
    ServiceMax
    No answers on this topic
    Support Rating
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    No answers on this topic
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    ManageEngine was chosen over the use of AlgoSec as it slotted nicely with other Manage engine services we use for services such as active directory management. Other benefits include how lightweight and easy to install and set up it is. You can install it inside your network and start testing within 20 minutes.
    Incentivized
    Read full review
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    ManageEngine A Div of Zoho Corporation Pvt Ltd
    • Firewall Analyzer has definitely freed up a lot of IT's time, by congregating logs and displaying them in a more useful, visual way.
    • The cost for licenses and proactive alerting, compared to the man-hours spent reactively through data, paid for itself in a few months.
    • There was no negative impact to users, and only some to IT staff who had to train on the software, which mostly consisted of videos and playing around with the software.
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair