ManageEngine offers Firewall Analyzer, a firewall security and policy management option supporting change and compliance of network security devices.
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ServiceNow IT Operations Management
Score 8.2 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
Offering enhanced network security, performance, and connectivity, it is well as used in a business setting. Features including application control, web content filtering, firewall, IP address, application control, VPN, and good advanced threat protection. With enhanced features and advanced threat protection you get an awesome performance cost effective firewall device.
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
With AI driven classification, it's easy to track outage impacts
Extra Functionality: There are a few features we don't use, either because of the size of our enterprise, or the way we have our firewalls configured. But all the elements to monitor and report on these features are still there, oftentimes meaning it takes longer to get to something we actually do use in the interface.
Setup Time: The initial setup was very simple, mostly just adding IPs and a syslog server. But for many of the more advanced features, like the NOC view, it can take a lot of tweaking to get right.
Intuitiveness: The reporting, while detailed and better than reading a raw syslog, can be unintuitive at times. Drilling down can sometimes get one stuck in a weird rabbit hole that isn't entirely relevant, and it's hard to get back to somewhere useful without just starting over.
ManageEngine was chosen over the use of AlgoSec as it slotted nicely with other Manage engine services we use for services such as active directory management. Other benefits include how lightweight and easy to install and set up it is. You can install it inside your network and start testing within 20 minutes.
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
