ManageEngine Firewall Analyzer vs. ServiceNow IT Operations Management

Offering enhanced network security, performance, and connectivity, it is well as used in a business setting. Features including application control, web content filtering, firewall, IP address, application control, VPN, and good advanced threat protection. With enhanced features and advanced threat protection you get an awesome performance cost effective firewall device.

Incentivized

[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.

Incentivized

• Live traffic monitor: Firewall Analyzer lets us monitor traffic as it flows through the firewalls. It also breaks it down according to what type of traffic (e.g., web, mail, FTP, etc.) it is. It lists the tops hosts, the top users from traffic, and a lot of other useful statistics, all in a very visual format.
• Security Monitoring: Another good visual graph Firewall Analyzer provides is the security one, which shows us if we're being attacked, from where, by what, how many, etc. It will also send us alerts when there's an alarm of any kind on the firewall.
• Reporting: We can run all sorts of custom reports, and that helps us both with compliance and informing management as to what's going on. It would be difficult to describe all the various kinds of things we can include in these reports, but they are extensive.

Incentivized

• In platform expertise and workflows, so we don't allows have to build everything from scratch.
• Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
• Increased investment in AIOps and automation
• Relatively fast time to value with out-of-the-box capabilities and automation.

• Configuration is easy and you can expect all the features and modules.
• Simple and intuitive dashboard.
• Firewall Analyzer helps us to gain insight into security threat and traffic.
• Analyze the user behavior.

Incentivized

• With the introduction of AIOps, we hope triaging outage impact can become more proactive
• The UI could be greatly enhanced and simplified for daily operations
• ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it

Incentivized

It is fast to
download the test software and implement. It takes some sometime to understand the
ways you have to on board your firewalls into it. It is nice to buy and just
activate the product that you have already installed. Maybe some wizards could
be improved in order to accelerate these tasks.

We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.

Incentivized

ManageEngine was chosen over the use of AlgoSec as it slotted nicely with other Manage engine services we use for services such as active directory management. Other benefits include how lightweight and easy to install and set up it is. You can install it inside your network and start testing within 20 minutes.

Incentivized

We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!

Incentivized

• Firewall Analyzer has definitely freed up a lot of IT's time, by congregating logs and displaying them in a more useful, visual way.
• The cost for licenses and proactive alerting, compared to the man-hours spent reactively through data, paid for itself in a few months.
• There was no negative impact to users, and only some to IT staff who had to train on the software, which mostly consisted of videos and playing around with the software.

Incentivized

• Makes it MUCH easier to understand impact between application and server
• Makes it easier to understand impact from a change and what all it affects

Incentivized