ManageEngine Firewall Analyzer vs. ServiceNow IT Operations Management

Offering enhanced network security, performance, and connectivity, it is well as used in a business setting. Features including application control, web content filtering, firewall, IP address, application control, VPN, and good advanced threat protection. With enhanced features and advanced threat protection you get an awesome performance cost effective firewall device.

Incentivized

If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.

Incentivized

• Live traffic monitor: Firewall Analyzer lets us monitor traffic as it flows through the firewalls. It also breaks it down according to what type of traffic (e.g., web, mail, FTP, etc.) it is. It lists the tops hosts, the top users from traffic, and a lot of other useful statistics, all in a very visual format.
• Security Monitoring: Another good visual graph Firewall Analyzer provides is the security one, which shows us if we're being attacked, from where, by what, how many, etc. It will also send us alerts when there's an alarm of any kind on the firewall.
• Reporting: We can run all sorts of custom reports, and that helps us both with compliance and informing management as to what's going on. It would be difficult to describe all the various kinds of things we can include in these reports, but they are extensive.

Incentivized

• In platform expertise and workflows, so we don't allows have to build everything from scratch.
• Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
• Increased investment in AIOps and automation
• Relatively fast time to value with out-of-the-box capabilities and automation.

• Configuration is easy and you can expect all the features and modules.
• Simple and intuitive dashboard.
• Firewall Analyzer helps us to gain insight into security threat and traffic.
• Analyze the user behavior.

Incentivized

• With the introduction of AIOps, we hope triaging outage impact can become more proactive
• The UI could be greatly enhanced and simplified for daily operations
• ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it

Incentivized

It is fast to
download the test software and implement. It takes some sometime to understand the
ways you have to on board your firewalls into it. It is nice to buy and just
activate the product that you have already installed. Maybe some wizards could
be improved in order to accelerate these tasks.

ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.

Incentivized

ManageEngine was chosen over the use of AlgoSec as it slotted nicely with other Manage engine services we use for services such as active directory management. Other benefits include how lightweight and easy to install and set up it is. You can install it inside your network and start testing within 20 minutes.

Incentivized

ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.

Incentivized

• Firewall Analyzer has definitely freed up a lot of IT's time, by congregating logs and displaying them in a more useful, visual way.
• The cost for licenses and proactive alerting, compared to the man-hours spent reactively through data, paid for itself in a few months.
• There was no negative impact to users, and only some to IT staff who had to train on the software, which mostly consisted of videos and playing around with the software.

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized