Manhattan Active Customer Engagement vs. Publer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Publer | Score9.5 out of 10 | N/A | Publer is a social media management tool used by individuals and businesses in crafting, scheduling, and analyzing their online presence across various social platforms. Publer aims to simplify the complexity of social media management, as a companion for digital marketers, influencers, and businesses of all sizes. Key Features: Scheduling: Publer enables users to plan and schedule posts across multiple social media platforms, to ensure a consistent… | $5 per month per user |
| Manhattan Active Customer Engagement | Publer | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | VAT not included in the price. 14 days money back guarantee. Discount available for annual pricing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Manhattan Active Customer Engagement | Publer | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | 100% Would buy again 73 Answers | |
| Delivers good value for the price | ||
No answers on this topic | 99% Delivers good value for the price 70 Answers | |
| Happy with the feature set | ||
No answers on this topic | 96% Happy with the feature set 70 Answers | |
| Lived up to sales and marketing promises | ||
No answers on this topic | 99% Lived up to sales and marketing promises 68 Answers | |
| Implementation went as expected | ||
No answers on this topic | 99% Implementation went as expected 71 Answers | |
| Manhattan Active Customer Engagement | Publer | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Publishing |
| |||||||||||||||||||||||||
| Engagement |
| |||||||||||||||||||||||||
| Channel coverage/integration |
| |||||||||||||||||||||||||
| Reporting/analytics |
| |||||||||||||||||||||||||
| Account management |
| |||||||||||||||||||||||||
| Manhattan Active Customer Engagement | Publer | |
|---|---|---|
| Small Businesses | Simplify360 Score7.8 out of 10 | Sendible Score7.2 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Emplifi Score8.9 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Salesforce Marketing Cloud Social Studio (discontinued) Score8.1 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Manhattan Active Customer Engagement | Publer | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.5 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 9.1 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 10.0 |
| Configurability | - | 9.0 |
| Product Scalability | - | 9.0 |
| Manhattan Active Customer Engagement | Publer | |
|---|---|---|
| Likelihood to Recommend |
|
|
| Pros |
|
|
| Cons |
|
|
| Likelihood to Renew | No answers on this topic |
|
| Usability | No answers on this topic |
|
| Performance | No answers on this topic |
|
| Support Rating | No answers on this topic |
|
| Alternatives Considered |
|
|
| Contract Terms and Pricing Model | No answers on this topic |
|
| Scalability | No answers on this topic |
|
| Return on Investment |
|
|
| ScreenShots |


