Manhattan Active® Customer Engagement vs. SAP Service Cloud
Manhattan Active® Customer Engagement vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
Manhattan Active® Customer Engagement | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Manhattan Active® Customer Engagement | SAP Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Manhattan Active® Customer Engagement | SAP Service Cloud | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Manhattan Active® Customer Engagement | SAP Service Cloud | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.6 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (42 ratings) |
Manhattan Active® Customer Engagement | SAP Service Cloud | |
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Likelihood to Recommend | Manhattan Associates | SAP |
Pros | Manhattan Associates | SAP |
Cons | Manhattan Associates | SAP |
Likelihood to Renew | Manhattan Associates No answers on this topic | SAP |
Support Rating | Manhattan Associates No answers on this topic | SAP |
Alternatives Considered | Manhattan Associates | SAP |
Return on Investment | Manhattan Associates | SAP |
ScreenShots |