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Manhattan Active Customer Engagement vs. SentricHR (SentricWorkforce)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    SentricHR

    Score10 out of 10
    N/ASentricHR (formerly SentricWorkForce) is a general HRIS platform that also provides payroll, tax filing, time and attendance, capabilities via a cloud-based system, from Sentric in Canonsburg, Pennsylvania.N/A
    Pricing
    Manhattan Active Customer EngagementSentricHR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSentricHR
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementSentricHR
    Human Resource Management
    Comparison of Human Resource Management features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    9.0
    2 Ratings
    9% above category average
    Employee demographic data00 Ratings10.02 Ratings
    Employment history00 Ratings10.02 Ratings
    Job profiles and administration00 Ratings10.02 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings5.02 Ratings
    Organizational charting00 Ratings10.02 Ratings
    Organization and location management00 Ratings10.02 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings8.02 Ratings
    Payroll Management
    Comparison of Payroll Management features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    10.0
    2 Ratings
    20% above category average
    Pay calculation00 Ratings10.02 Ratings
    Support for external payroll vendors00 Ratings10.02 Ratings
    Off-cycle/On-Demand payment00 Ratings10.01 Ratings
    Benefit plan administration00 Ratings10.01 Ratings
    Direct deposit files00 Ratings10.02 Ratings
    Salary revision and increment management00 Ratings10.02 Ratings
    Reimbursement management00 Ratings10.02 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    7.7
    2 Ratings
    7% below category average
    Approval workflow00 Ratings10.02 Ratings
    Balance details00 Ratings8.02 Ratings
    Annual carry-forward and encashment00 Ratings5.02 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    6.4
    2 Ratings
    25% below category average
    View and generate pay and benefit information00 Ratings10.02 Ratings
    Update personal information00 Ratings10.02 Ratings
    View company policy documentation00 Ratings1.01 Ratings
    Employee recognition00 Ratings1.01 Ratings
    View job history00 Ratings10.02 Ratings
    Asset Management
    Comparison of Asset Management features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    5.0
    1 Ratings
    47% below category average
    Tracking of all physical assets00 Ratings5.01 Ratings
    HR Reporting
    Comparison of HR Reporting features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    9.3
    2 Ratings
    20% above category average
    Report builder00 Ratings8.02 Ratings
    Pre-built reports00 Ratings10.02 Ratings
    Ability to combine HR data with external data00 Ratings10.02 Ratings
    Onboarding
    Comparison of Onboarding features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    10.0
    2 Ratings
    22% above category average
    New hire portal00 Ratings10.02 Ratings
    Manager tracking tools00 Ratings10.02 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    6.0
    1 Ratings
    30% below category average
    Corporate goal setting00 Ratings7.01 Ratings
    Individual goal setting00 Ratings4.01 Ratings
    Line-of sight-visibility00 Ratings5.01 Ratings
    Performance tracking00 Ratings8.01 Ratings
    Performance Management
    Comparison of Performance Management features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    4.6
    1 Ratings
    53% below category average
    Performance plans00 Ratings3.01 Ratings
    Performance improvement plans00 Ratings3.01 Ratings
    Review status tracking00 Ratings7.01 Ratings
    Review reminders00 Ratings5.01 Ratings
    Multiple review frequency00 Ratings5.01 Ratings
    Succession Planning
    Comparison of Succession Planning features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    4.8
    1 Ratings
    48% below category average
    Create succession plans/pools00 Ratings4.01 Ratings
    Candidate ranking00 Ratings9.01 Ratings
    Candidate search00 Ratings3.01 Ratings
    Candidate development00 Ratings3.01 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Manhattan Active Customer Engagement and SentricHR (SentricWorkforce)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SentricHR (SentricWorkforce)
    7.3
    1 Ratings
    8% below category average
    Job Requisition Management00 Ratings7.01 Ratings
    Applicant Tracking00 Ratings7.01 Ratings
    Notifications and Alerts00 Ratings8.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementSentricHR
    Small Businesses
    Simplify360
    Score7.8 out of 10
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSentricHR
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSentricHR
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Sentric
    SentricHR works well with unusual situations in payroll - they understood that our payroll is not just a basic hourly/salaried situation and were able to create codes and functions to work with our exact needs.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Sentric
    • Open Enrollment lets employees view and select the benefit they want for the following plan year. Sentric is easy to use and lets us in HR link their selection to their payroll records.
    • Sentric allows HR and the employee to view their paychecks. They can look at one, or many at a time.
    • When someone applies for a job via Sentric, their candidate records carry through to their employee record after we hire the person.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Sentric
    • Make it easier to determine which report works best for our needs
    • Have the ability to create a custom report for specific instances
    • Other than that, they're perfect!
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Sentric
    I haven't explored the other systems in great detail. IFS didn't appear as "user-friendly". Taleo seemed to not have the capabilities Sentric did.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Sentric
    • Not applicable for our business
    Incentivized
    Read full review
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