SentricHR Lightens My Load
Overall Satisfaction with SentricHR (SentricWorkforce)
We use SentricHR to process payroll. I use it in the HR department. It is also used to request paid time off for our staff at our corporate offices. We have a complex payroll with hourly and salaried employees, and it includes overtime, double time, cash bonuses, and commissions. Prior to our switch to SentricHR a year and a half ago, we had tried two other payroll companies. Both were disasters, especially in the area of support. SentricHR has been extremely responsive whenever we have a question or problem. None of our problems have been caused by SentricHR - that wasn't the case with the other providers. They have also provided solutions to situations that have come up because of the complex nature of our payroll needs. HIGHLY recommend them!
Pros
- Customer service/support
- Resolving issues/creating new reports or codes as needed
- Understanding our needs
Cons
- Make it easier to determine which report works best for our needs
- Have the ability to create a custom report for specific instances
- Other than that, they're perfect!
- Customer support
- Easy to use/understand
- Flexibility
- Not applicable for our business
- Paychex Flex and Paycor
Customer support at SentricHR blows these two out of the water. We left each of them because of the failure to receive customer support in a timely manner.
Do you think SentricHR (SentricWorkforce) delivers good value for the price?
Yes
Are you happy with SentricHR (SentricWorkforce)'s feature set?
Yes
Did SentricHR (SentricWorkforce) live up to sales and marketing promises?
Yes
Did implementation of SentricHR (SentricWorkforce) go as expected?
Yes
Would you buy SentricHR (SentricWorkforce) again?
Yes
Comments
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