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Manhattan Active Customer Engagement vs. Spanning Backup

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Spanning Backup

    Score7.3 out of 10
    N/ASpanning, a Kaseya company, is a provider of backup and recovery for SaaS applications including G Suite, Salesforce and Office 365.N/A
    Pricing
    Manhattan Active Customer EngagementSpanning Backup
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSpanning Backup
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementSpanning Backup
    Data Center Backup
    Comparison of Data Center Backup features of Manhattan Active Customer Engagement and Spanning Backup
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spanning Backup
    9.0
    1 Ratings
    5% above category average
    Management dashboard00 Ratings8.01 Ratings
    Retention options00 Ratings9.01 Ratings
    Encryption00 Ratings10.01 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Manhattan Active Customer Engagement and Spanning Backup
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spanning Backup
    9.7
    1 Ratings
    20% above category average
    Operational reporting and analytics00 Ratings9.01 Ratings
    Malware protection00 Ratings10.01 Ratings
    Ransomware Recovery00 Ratings10.01 Ratings
    SaaS Backup
    Comparison of SaaS Backup features of Manhattan Active Customer Engagement and Spanning Backup
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Spanning Backup
    10.0
    1 Ratings
    15% above category average
    SaaS Product Integration00 Ratings10.01 Ratings
    Multiple Data Restoration Options00 Ratings10.01 Ratings
    Data Auditing and Search00 Ratings10.01 Ratings
    Data Storage in the Cloud or On-Premises00 Ratings10.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementSpanning Backup
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Backupify
    Score5.6 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Keepit
    Score9.4 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Veeam Data Cloud for Azure
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSpanning Backup
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (9 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSpanning Backup
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Kaseya
    The only issue we have is when we remove the user from the integrated AD group we need to manually go back and remove the licensing, but there is the option to have archived accounts as well for temporary holds in case we want to disable the account in 365/AD, but need to hold on to the backups for a little longer.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Kaseya
    • Set it and forget it. Easy set up and it runs daily behind the scenes.
    • Restore holds record relationships.
    • Restore can merge records easily.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Kaseya
    • Better support/phone support
    • The ability to checkmark JUST a single OU and then any new members in just THAT OU would be automatically backed up. Currently, you can just auto add new members but not per OU.
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    Kaseya
    It was hands down, one of the easiest solutions to implement overall and has some of the best features also compared to other similar products from many SaaS backup companies. We also integrated the Dark Web monitoring too and it has helped us secure accounts we didn't know had issues, so has improved our security posture too.
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Kaseya
    I would like a retention option on the data, but since this feature does not currently exist, I give it a 9. Everything has met our standards and needs and we are now freed up from the manual efforts it was taking for backing up Salesforce using the out-of-the-box features of Salesforce.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Kaseya
    Spanning is superior to Veritas Backup Exec. Often Backup Exec would fail due to the software itself or the premise-based backup media or drive. Veritas Tech Support/Knowledgebase was not helpful in troubleshooting the failures. Also, Veritas was unable to back up our then Microsoft Exchange Server without an additional add-on cost. Barracuda was more reliable, but also required additional expenses for backing up Exchange and Microsoft SQL.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Kaseya
    • Allowed us to restore our data various times with minimal costs
    • Gives us great piece of mind with the regular scheduled backing up
    • Pretty simple to set up and configure. Easy integration with SFDC
    Incentivized
    Read full review
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