Maply vs. Medallia Digital Experience Analytics

I would assume every business would need Maply to not crash repeatedly and constantly buffer so I can’t see any instances where this would make sense. I think there are better options for less money now that weren’t available when we went with Maply. We use SalesRabbit now and are very very happy

When we knew that there were some website issues, we were able to use Decibel Insights to really pinpoint the issue and then work on a fix. Again, if we are doing a CRO test then we could also use the tool for a similar reason. It is less suitable for complex websites or websites that are frequently changing, as a lot of support is required by the team and it takes a lot of admin to keep the Decibel Insights account working as effectively as it should.

Incentivized

• Connection issues
• App was crashing and rebooting
• Appointment integration with Google maps
• Ease of use
• In our experience, Responsiveness. It would take weeks to get a response
• In our experience, they gave us a discount because the software didn’t work and then later increased the fee again. With no notice
• Transparency and integrity

• Heat mapping provides a great understanding of UI pain points/bugs
• Integration with analytics tools (we use Adobe) brings in analytics analysis as well
• Helps to understand the user journey and where dropoff is occurring

Incentivized

• Do what you say you are going to do
• In my opinion, don’t lie to customers to get them to trust you and then steal their money
• In my opinion, if you know your software is nit a good fit for a business tell them that up front before taking their time and money

• Being able to create groups of segments would be useful.
• The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
• Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
• Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.

I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.

This is the biggest issue they have and I don’t know how they can fix it

I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.

Incentivized

• roi
• Opportunity cost
• Money

• We have improved form fills, which has provided more sales leads
• We have been able to tweak UI elements to make the site more navigable so that users want to spend more time on the site
• We have been able to more quickly and efficiently identify bugs on our e-commerce pages, increasing order rates among users

Incentivized