What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

Zoomin

Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.
Megan Gilhooly | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

MaritzCX
6.0
Zoomin
Survey templates
MaritzCX
7.0
Zoomin
Themes
MaritzCX
6.0
Zoomin
Custom logo/branding
MaritzCX
5.0
Zoomin

Survey Content

MaritzCX
8.0
Zoomin
Changes to live survey
MaritzCX
6.0
Zoomin
Question design help
MaritzCX
9.0
Zoomin
Multiple question types
MaritzCX
9.0
Zoomin

Survey Logic

MaritzCX
7.0
Zoomin
Survey logic flexibility
MaritzCX
7.0
Zoomin

Survey Reporting & Analytics

MaritzCX
6.8
Zoomin
Response tracking
MaritzCX
8.0
Zoomin
Data export
MaritzCX
5.0
Zoomin
Standard reports
MaritzCX
8.0
Zoomin
Custom reports
MaritzCX
5.0
Zoomin
Analytics
MaritzCX
8.0
Zoomin

Survey Administration & Security

MaritzCX
7.0
Zoomin
Access controls
MaritzCX
5.0
Zoomin
Compliance
MaritzCX
9.0
Zoomin

Survey Distribution

MaritzCX
5.0
Zoomin
Respondent restrictions
MaritzCX
5.0
Zoomin

Pros

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

Zoomin

  • The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
  • The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
  • Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
Megan Gilhooly | TrustRadius Reviewer

Cons

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

Zoomin

  • Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
Megan Gilhooly | TrustRadius Reviewer

Alternatives Considered

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

Zoomin

No answers on this topic

Return on Investment

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

Zoomin

  • Our new Zoomin based interface increased traffic to our doc site by 600%.
  • The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
  • Customer comments provided positive results as customers started to see we were making much needed improvement.
Megan Gilhooly | TrustRadius Reviewer

Screenshots

Pricing Details

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoomin

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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