TrustRadius: an HG Insights company

Masergy vs. PwC Managed Services

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Masergy

    Score10 out of 10
    N/AMasergy provides managed communications and contact center (powered by Cisco Webex), managed SD-WAN (powered by Fortinet), as well as managed security services.N/A

    PwC Managed Services

    Score9.7 out of 10
    N/APwC’s Managed Services delivers strategic business operations across the enterprise. The company's team of trained professionals, combined with the use of the latest advancements in technology and process, with the goal of providing more effective and efficient business outcomes.N/A
    Pricing
    MasergyPwC Managed Services
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MasergyPwC Managed Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    MasergyPwC Managed Services
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MasergyPwC Managed Services
    Likelihood to Recommend
    Masergy
    I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.
    Incentivized
    Read full review
    PwC
    In scenarios where functions need to be allowed to shift its focus from managing operational challenges to executing enterprise strategic priorities. PwC can plug in fully managed or flexible PMO models, tracking and reporting enablers to accelerate operationally, realize value at a competitive cost of service, and continue to adjust to, and excel in, a virtual/hybrid remote environment. PwC can assume full operational responsibility for your PMO functions, including the option to rebadge your existing PMO team members as PwC employees upon transition.
    Incentivized
    Read full review
    Pros
    Masergy
    • Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
    • Ease of use - Very easy to make and receive calls.
    • Convenient - I can listen to and save my voicemails straight from the app.
    Incentivized
    Read full review
    PwC
    • Great Reporting & Tracking Framework.
    • Adequate KPIs definition assumptions universe on the table.
    • Great PMO tools and methodology.
    Incentivized
    Read full review
    Cons
    Masergy
    • Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
    • No easy way to switch audio devices.
    • No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.
    Incentivized
    Read full review
    PwC
    • Visual interface in terms of providing exportable bubble charts.
    • Interactive messaging and reporting tool.
    • Best practices manuals interactive sharing and presentation.
    Incentivized
    Read full review
    Support Rating
    Masergy
    I cannot rate their support as I have never needed it.
    Incentivized
    Read full review
    PwC
    No answers on this topic
    Alternatives Considered
    Masergy
    I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.
    Incentivized
    Read full review
    PwC
    I may not have the stack-to-stack comparison so better I would not like to share it here.
    Incentivized
    Read full review
    Return on Investment
    Masergy
    • Ability to use one number for multiple devices is great!
    • You can shield your personal cell phone - great for personal device use companies.
    Incentivized
    Read full review
    PwC
    • Scaling KPI metrics for wider coverage.
    • ROI from existing installed base of CRM tools has risen by 35%.
    • Frameworks both from the control and automation lens along with the PMO methodology lens had attracted higher buy-ins.
    Incentivized
    Read full review
    ScreenShots