Great and effective tools from application control & automation to integrated managed PMO tool.
February 10, 2022

Great and effective tools from application control & automation to integrated managed PMO tool.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Automated Managed Services
  • Mobility managed services

Overall Satisfaction with PwC Managed Services

We were using the modules - Application Control and Security Managed Services, PMO Managed Services, Application Managed Services. Business Problem was: Internal CRM tools such as SAP, Oracle, Salesforce, ServiceNow, Atlassian required Application Control and Security Managed Services solution which can automate the time-intensive, manual activities required to monitor. We also required predictive and prescriptive insights. From a PMO business case standpoint -it is about navigating a complex regulatory and risk environment along with addressing ongoing cost confinements.

Pros

  • Great Reporting & Tracking Framework.
  • Adequate KPIs definition assumptions universe on the table.
  • Great PMO tools and methodology.

Cons

  • Visual interface in terms of providing exportable bubble charts.
  • Interactive messaging and reporting tool.
  • Best practices manuals interactive sharing and presentation.
  • Reporting & Governance
  • KPIs Universe and Metrics setting tool.
  • Control and automation ways of working building and roll out support.
  • Scaling KPI metrics for wider coverage.
  • ROI from existing installed base of CRM tools has risen by 35%.
  • Frameworks both from the control and automation lens along with the PMO methodology lens had attracted higher buy-ins.
I may not have the stack-to-stack comparison so better I would not like to share it here.

Do you think PwC Managed Services delivers good value for the price?

Yes

Are you happy with PwC Managed Services's feature set?

Yes

Did PwC Managed Services live up to sales and marketing promises?

Yes

Did implementation of PwC Managed Services go as expected?

No

Would you buy PwC Managed Services again?

Yes

In scenarios where functions need to be allowed to shift its focus from managing operational challenges to executing enterprise strategic priorities. PwC can plug in fully managed or flexible PMO models, tracking and reporting enablers to accelerate operationally, realize value at a competitive cost of service, and continue to adjust to, and excel in, a virtual/hybrid remote environment. PwC can assume full operational responsibility for your PMO functions, including the option to rebadge your existing PMO team members as PwC employees upon transition.

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