Masergy vs. Secureworks Security Consulting Services

I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.

Incentivized

We pay a premium for Secureworks Security Consulting Services, however, they are acting as our Security Department so the overall price is very reasonable. I don't have to worry about finding staff or specific security expertise, all I need to do is call Secureworks.

Incentivized

• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

Incentivized

• IT security strategy.
• Identify vulnerabilities.
• Roadmap for a long term regulatory compliance.

Incentivized

• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Incentivized

• Streamlining business process flows.
• Faster correspondence.

Incentivized

I cannot rate their support as I have never needed it.

Incentivized

I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

ArticWolf was looked at. They seem to have a good track record, but not nearly the depth of skills that Secureworks Security Consulting Services has.

Incentivized

• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized