TrustRadius

Masterweb vs. Verint Automated Quality Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Masterweb
Score 0.0 out of 10
N/A
N/AN/A
Verint Automated Quality Management
Score 7.7 out of 10
N/A
Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…N/A
Pricing
MasterwebVerint Automated Quality Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MasterwebVerint Automated Quality Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
MasterwebVerint Automated Quality Management
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Medium-sized Companies
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Polarion ALM
Score 9.9 out of 10
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Enterprises
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User Ratings
MasterwebVerint Automated Quality Management
Likelihood to Recommend
-
(0 ratings)
7.5
(32 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
7.1
(31 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
MasterwebVerint Automated Quality Management
Likelihood to Recommend
Masterweb Soluciones
No answers on this topic
Verint
I think Verint Automated Quality Management is very well suited for QA processes that are manual and which the primary interface is the Verint UI and everything is done sequentially. One issue we have encountered is that Verint Automated Quality Management does not allow draft evaluations to be shared between users or visible outside of the user who created them. This has caused us to need to tweak our processes and it's a feature I wish Verint Automated Quality Management supported.
SH
Scott Highbarger
Principle Solutions Architect
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Pros
Masterweb Soluciones
No answers on this topic
Verint
  • Audits all calls that qualify
  • Quality Bot is exceptional at creating an easy process
  • Reporting is easy to follow and present
RO
Ricardo Ochoa
Enterprise Analyst
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Cons
Masterweb Soluciones
No answers on this topic
Verint
  • The Verint API does not support QM or Verint Automated Quality Management features fully.
  • The API options that are supported are not well documented which has caused us a great deal of difficulty in integrating QM with our existing tools and environments. Better API support would be a game changer for us.
  • In the non-SAAS deployments Verint Automated Quality Management does not support AI based automation yet which is a disappointment for us.
SH
Scott Highbarger
Principle Solutions Architect
Read full review
Likelihood to Renew
Masterweb Soluciones
No answers on this topic
Verint
The product does exactly what it is advertises. We can build custom solutions for any line of business at any time.
Tony Leadbeater | TrustRadius Reviewer
Tony Leadbeater
Senior Manager - Quality Technology
Read full review
Usability
Masterweb Soluciones
No answers on this topic
Verint
Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms.
Verified User
Anonymous
Read full review
Support Rating
Masterweb Soluciones
No answers on this topic
Verint
I had no support issues
EI
Emily Ivey
Quality Assurance
Read full review
Alternatives Considered
Masterweb Soluciones
No answers on this topic
Verint
Overall, the features around QM and especially Verint Automated Quality Management seem better than what we've used in CXOne. One thing that has been somewhat better with CXOne as mentioned earlier is better support of their API access to the application for integration with our existing apps.
SH
Scott Highbarger
Principle Solutions Architect
Read full review
Scalability
Masterweb Soluciones
No answers on this topic
Verint
Everything is customizable
Tony Leadbeater | TrustRadius Reviewer
Tony Leadbeater
Senior Manager - Quality Technology
Read full review
Return on Investment
Masterweb Soluciones
No answers on this topic
Verint
  • We have only recently begun deploying Verint Automated Quality Management and our experience on this in terms of ROI is still developing. We see potential but so far in the migration we've had a lot of setup challenges getting migration evaluation forms into Verint which have delayed our ROI.
  • Having a single interface for all QM activities has been a positive for us.
SH
Scott Highbarger
Principle Solutions Architect
Read full review
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