Mattersight Predictive Behavioral Routing (discontinued) vs. Porch Group Media

Mattersight Predictive Behavioral Routing (discontinued)

Mattersight Predictive Behavioral Routing (discontinued)

9 Reviews and Ratings

Porch Group Media

Porch Group Media

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mattersight PBR	Score 6.0 out of 10	Enterprise companies (1,001+ employees)	The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.	N/A
Porch Group Media	Score 8.6 out of 10	Mid-Size Companies (51-1,000 employees)	Porch Group Media (formerly the V12 Data Platform, or the Launchpad Marketing Cloud) is comprised of a collection of online and offline marketing solutions that is designed to manage existing customer relationships and identify new prospective customers by granting users access to their data cloud. It contains a suite of multichannel marketing tools including social, email, display advertising, print and mail, enhancement, and analytical solutions. Following the merger of V12 and DataMentors and…	N/A

Pricing

Mattersight Predictive Behavioral Routing (discontinued)

Porch Group Media

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Mattersight PBR	Porch Group Media
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Mattersight Predictive Behavioral Routing (discontinued)	Porch Group Media

Best Alternatives
	Mattersight Predictive Behavioral Routing (discontinued)	Porch Group Media
Small Businesses	8x8 Contact Center Score 8.6 out of 10	HubSpot Marketing Hub Score 8.7 out of 10
Medium-sized Companies	Eleveo Score 9.2 out of 10	HubSpot Marketing Hub Score 8.7 out of 10
Enterprises	Calabrio WFM Score 8.8 out of 10	Adobe Marketo Engage Score 8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Mattersight Predictive Behavioral Routing (discontinued)	Porch Group Media
Likelihood to Recommend	7.6 (4 ratings)	8.8 (3 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (1 ratings)
Usability	8.0 (1 ratings)	7.3 (1 ratings)
Availability	- (0 ratings)	7.3 (1 ratings)
Support Rating	- (0 ratings)	8.2 (1 ratings)
Implementation Rating	- (0 ratings)	6.4 (1 ratings)
Product Scalability	- (0 ratings)	5.5 (1 ratings)

User Testimonials
	Mattersight Predictive Behavioral Routing (discontinued)	Porch Group Media
Likelihood to Recommend	Discontinued Products Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database. Incentivized Verified User Anonymous Read full review	Porch Group Media We have found Launchpad to be useful for almost every lead-generation activity. Verified User Anonymous Read full review
Pros	Discontinued Products Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained). Contains governors to minimize the impact on agents and customers during busy periods. Ease of integration into our existing infrastructure. Sales/support teams from Mattersight are fantastic. Incentivized Brian Gillespie Vice President, Forecasting & Financial Excellence Read full review	Porch Group Media Intuitive navigation across software Easy target/lead builder selections Complete email marketing solution for small businesses and big corporations Clear directions for beginning, planning, implementing, executing, reporting Easy-to-use creative email templates Layla Irani Director of Communications Read full review
Cons	Discontinued Products ISG could use more in depth reporting that is available on demand. Josh Slater VP of Sales Read full review	Porch Group Media Site flow could be more intuitive Logical flow of process Remove extra steps Provide more in-depth reporting Ability to name campaigns the same name Create standard order or reporting templates Joel Buhr President Read full review
Usability	Discontinued Products No answers on this topic	Porch Group Media There is room for improvement Joel Buhr President Read full review
Support Rating	Discontinued Products No answers on this topic	Porch Group Media It has been fantastic! Joel Buhr President Read full review
Implementation Rating	Discontinued Products No answers on this topic	Porch Group Media Would be great to have an easier white-label Joel Buhr President Read full review
Alternatives Considered	Discontinued Products The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product. Incentivized Brian Gillespie Vice President, Forecasting & Financial Excellence Read full review	Porch Group Media I have not used another email marketing solution similar to Launchpad. I do not plan on seeking out other competitive products Layla Irani Director of Communications Read full review
Return on Investment	Discontinued Products Positive ROI Still assessing customer satisfaction Still assessing employee satisfaction Kim Suarez VP, Medical Operations and Customer Experience Read full review	Porch Group Media Launchpad has let us create and deliver lead files and email campaigns faster than ever before. Verified User Anonymous Read full review
ScreenShots		Porch Group Media Screenshots