Mattersight Predictive Behavioral Routing (discontinued) vs. Porch Group Media
Mattersight Predictive Behavioral Routing (discontinued) vs. Porch Group Media
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
Porch Group Media | Mid-Size Companies (51-1,000 employees) | Porch Group Media (formerly the V12 Data Platform, or the Launchpad Marketing Cloud) is comprised of a collection of online and offline marketing solutions that is designed to manage existing customer relationships and identify new prospective customers by granting users access to their data cloud. It contains a suite of multichannel marketing tools including social, email, display advertising, print and mail, enhancement, and analytical solutions. Following the merger of V12 and DataMentors and… | N/A |
Mattersight Predictive Behavioral Routing (discontinued) | Porch Group Media | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | Porch Group Media | |
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Top Pros | ||
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | Porch Group Media | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | HubSpot Marketing Hub Score 8.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | HubSpot Marketing Hub Score 8.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Adobe Marketo Engage Score 8.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | Porch Group Media | |
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Likelihood to Recommend | 7.6 (4 ratings) | 8.8 (3 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (1 ratings) |
Usability | 8.0 (1 ratings) | 7.3 (1 ratings) |
Availability | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | - (0 ratings) | 8.2 (1 ratings) |
Implementation Rating | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 5.5 (1 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | Porch Group Media | |
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Likelihood to Recommend | Discontinued Products | Porch Group Media |
Pros | Discontinued Products | Porch Group Media |
Cons | Discontinued Products | Porch Group Media |
Usability | Discontinued Products No answers on this topic | Porch Group Media |
Support Rating | Discontinued Products No answers on this topic | Porch Group Media |
Implementation Rating | Discontinued Products No answers on this topic | Porch Group Media |
Alternatives Considered | Discontinued Products | Porch Group Media |
Return on Investment | Discontinued Products | Porch Group Media |
ScreenShots | Porch Group Media Screenshots |