Mattersight Predictive Behavioral Routing (discontinued) vs. Verint Workforce Management
Mattersight Predictive Behavioral Routing (discontinued) vs. Verint Workforce Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
Verint Workforce Management | N/A | Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased… | N/A |
Mattersight Predictive Behavioral Routing (discontinued) | Verint Workforce Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | Verint Workforce Management | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Mattersight Predictive Behavioral Routing (discontinued) | Verint Workforce Management | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Deputy Score 8.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Paypro Workforce Management Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | Verint Workforce Management | |
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Likelihood to Recommend | 7.6 (4 ratings) | 8.9 (88 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (11 ratings) |
Usability | 8.0 (1 ratings) | 6.8 (6 ratings) |
Support Rating | - (0 ratings) | 7.3 (4 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 6.4 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (4 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | Verint Workforce Management | |
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Likelihood to Recommend | Discontinued Products | Verint |
Pros | Discontinued Products | Verint |
Cons | Discontinued Products | Verint |
Likelihood to Renew | Discontinued Products No answers on this topic | Verint |
Usability | Discontinued Products No answers on this topic | Verint |
Support Rating | Discontinued Products No answers on this topic | Verint |
In-Person Training | Discontinued Products No answers on this topic | Verint |
Online Training | Discontinued Products No answers on this topic | Verint |
Implementation Rating | Discontinued Products No answers on this topic | Verint |
Alternatives Considered | Discontinued Products | Verint |
Return on Investment | Discontinued Products | Verint |
ScreenShots | Verint Workforce Management Screenshots |