TrustRadius

Medallia Video vs. Service Management Group (SMG)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Medallia Video
Score 8.0 out of 10
N/A
Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.N/A
SMG
Score 0.0 out of 10
N/A
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution that combines technology with hands-on professional services to help organizations reduce churn and detractors and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, SMG offers a partnership model helps clients change the way they do business.N/A
Pricing
Medallia VideoService Management Group (SMG)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Medallia VideoSMG
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Medallia VideoService Management Group (SMG)
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User Ratings
Medallia VideoService Management Group (SMG)
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Medallia VideoService Management Group (SMG)
Likelihood to Recommend
Medallia
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Verified User
Anonymous
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Service Management Group (SMG)
No answers on this topic
Pros
Medallia
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
Verified User
Anonymous
Read full review
Service Management Group (SMG)
No answers on this topic
Cons
Medallia
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Verified User
Anonymous
Read full review
Service Management Group (SMG)
No answers on this topic
Return on Investment
Medallia
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Verified User
Anonymous
Read full review
Service Management Group (SMG)
No answers on this topic
ScreenShots