MediaPlatform vs. MUGA

MediaPlatform is not a tool to be used as a one-to-one client tool. Its best suited for corporate events or large events such as webinars, conventions, trade shows, or similar events. They have different products which are suited to the client's need and type of event. Based on your needs and their analysis they will advise you to choose the best solution offered by them

Incentivized

It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.

Incentivized

• They consult with the client when developing and offering their service to understand the needs and objectives of the clients, the network demand, etc .
• Other communication tools integration with their platform
• In built analytics or the traffic and viewer actions

Incentivized

• Reliability
• Good connection
• Security
• Ease of use - easy set up for new employees inside the co and out

Incentivized

• At this time I do not see any additional needs

Incentivized

• Connectivity at times there are speed + connection issues
• Price - at times our invoice is different than expected and it is tough to reconcile
• Service - difficult to get someone on the phone for customer service needs

Incentivized

Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product

Incentivized

We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A

Incentivized

MediaPlatform is in a league by itself and is in no way comparable with any of the current media collaboration or presentation platforms with the product they offer and their quality of service. i would say they are far above the rest

Incentivized

No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.

Incentivized

• They makes presentation and integration easier
• They take the stress out of event and media presentation online or across the network

Incentivized

• Great return. It has come in handy for our customers to use it also
• Great for new employees
• Good for last minute set-up calls with customers

Incentivized