MemberVault vs. Motionsoft

I recommend it for those who are maybe 1-2 employees in their business--in other words, people just starting online with their business. It's priced right, so you can still make money with few sales. Plus, the ongoing support really helps you understand how to navigate the platform. It probably wouldn't be as great for someone who has thousands of people taking a course or someone who can afford a platform like Kajabi, where you can have everything right there. Because it doesn't host everything you need, it is for the frugally minded or smaller clientele biz owner.

Incentivized

MoSo was a fairly outdated software. However, we may have needed to upgrade to the newest version in order to continue with them which may be the reason that my experience, overall, was not a positive one. At the end of the relationship, the MoSo team became unresponsive with regard to questions about what we were being charged for the service and how deposits were being utilized

Incentivized

• They have great customer support.
• They are priced in a reasonable way for even small business owners.
• You can display all of your products on one page.
• They have weekly support through Zoom meetings.

Incentivized

• Invoices across multiple entities
• Adds products to invoices easily through the user interface
• Adds and cancels customer access

Incentivized

• I do wish you could host video right on the platform. You can't now but have to use other video sites.
• I wish you could tailor the domain to reflect back to a page on your website.
• I like the marketplace page but wish you could design it a little bit differently.
• It's hard for people to cancel a subscription on their own.

Incentivized

• No ability to load information. Everything had to be done manually
• Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
• Invoicing was very ugly

Incentivized

Both Teachable and Kajabi are much higher priced. I feel like the look of Teachable is no better than MemberVault, and so I wouldn't want to pay more for that platform. Kajabi is much more aesthetically pleasing in how it looks and all you can do, but the price is at least 3-4 times more per month. I also wanted a platform that would let me have few people, and they let me start on a free plan initially. The others did not.

Incentivized

We ended up moving away from MoSo to Sage Intacct, in which we had a much better experience with the invoicing process and the flexibility. I do not recall what other products were evaluated instead of MoSo during the initial buying decision process, but one of the key drivers for purchasing the software was the ability to cross locations

Incentivized

• Since starting with MemberVault 4 years ago, I went from 0 customers to 850 clients, with about 220 paying customers.
• I've grown my mailing list by about 1000 by using this platform.
• I wish they worked with all email providers because I have to pay more for Zapier. This hurts my sales profit.
• Their plan to grandfather us into the price we originally paid helps me save money each year as I add more products.

Incentivized

• Positive in invoicing one customer across multiple locations
• Negative Customer Service experience
• Negative Ability to Scale

Incentivized