Not a great experience with MoSo (on an older version of the product)
September 06, 2022

Not a great experience with MoSo (on an older version of the product)

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with MoSo

MoSo was used as our invoicing system for many years. It also doubled as our point of sales system and housed our accounts receivable subledger. The company was initially drawn to the service because it allowed one customer to be billed across multiple entities and workstations. MoSo was also linked to our access control system.

Pros

  • Invoices across multiple entities
  • Adds products to invoices easily through the user interface
  • Adds and cancels customer access

Cons

  • No ability to load information. Everything had to be done manually
  • Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
  • Invoicing was very ugly
  • Invoicing
  • Access Control
  • Accuracy of Customer Accounts
  • Positive in invoicing one customer across multiple locations
  • Negative Customer Service experience
  • Negative Ability to Scale
We ended up moving away from MoSo to Sage Intacct, in which we had a much better experience with the invoicing process and the flexibility. I do not recall what other products were evaluated instead of MoSo during the initial buying decision process, but one of the key drivers for purchasing the software was the ability to cross locations.

Do you think MoSo delivers good value for the price?

No

Are you happy with MoSo's feature set?

No

Did MoSo live up to sales and marketing promises?

No

Did implementation of MoSo go as expected?

I wasn't involved with the implementation phase

Would you buy MoSo again?

No

MoSo was a fairly outdated software. However, we may have needed to upgrade to the newest version in order to continue with them which may be the reason that my experience, overall, was not a positive one. At the end of the relationship, the MoSo team became unresponsive with regard to questions about what we were being charged for the service and how deposits were being utilized.

Comments

More Reviews of MoSo