Not a great experience with MoSo (on an older version of the product)
September 06, 2022
Not a great experience with MoSo (on an older version of the product)
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with MoSo
MoSo was used as our invoicing system for many years. It also doubled as our point of sales system and housed our accounts receivable subledger. The company was initially drawn to the service because it allowed one customer to be billed across multiple entities and workstations. MoSo was also linked to our access control system.
- Invoices across multiple entities
- Adds products to invoices easily through the user interface
- Adds and cancels customer access
- No ability to load information. Everything had to be done manually
- Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
- Invoicing was very ugly
- Invoicing
- Access Control
- Accuracy of Customer Accounts
- Positive in invoicing one customer across multiple locations
- Negative Customer Service experience
- Negative Ability to Scale
We ended up moving away from MoSo to Sage Intacct, in which we had a much better experience with the invoicing process and the flexibility. I do not recall what other products were evaluated instead of MoSo during the initial buying decision process, but one of the key drivers for purchasing the software was the ability to cross locations.
Do you think MoSo delivers good value for the price?
No
Are you happy with MoSo's feature set?
No
Did MoSo live up to sales and marketing promises?
No
Did implementation of MoSo go as expected?
I wasn't involved with the implementation phase
Would you buy MoSo again?
No