Merchant Centric vs. Delighted by Qualtrics

Merchant Centric

Delighted by Qualtrics

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Merchant Centric	Score 9.0 out of 10	N/A	Merchant Centric is a solution used to monitor business performance, spot operational and employee issues, plus reply to reviews for all business locations. The solution shines a light on customer feedback that impacts sales and shows all levels of management their progress at a regional, district and location level.	N/A
Delighted by Qualtrics	Score 8.0 out of 10	Small Businesses (1-50 employees)	Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …	$25

Pricing

Merchant Centric

Delighted by Qualtrics

Editions & Modules

No answers on this topic

Survey 100 people/month: $25
Survey 750 people/month: $49
Survey 2500 people/month: $99
Survey 5000 people/month: $149
Survey 10,000 people/month: $249

Offerings

Pricing Offerings
Merchant Centric	Delighted by Qualtrics
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

More Pricing Information

Community Pulse
	Merchant Centric	Delighted by Qualtrics
Considered Both Products	Merchant Centric No answer on this topic	Delighted by Qualtrics Verified User Anonymous Chose Delighted by Qualtrics Delighted is very intuitive and easy to setup. You won't need a ton of technical background to do so. True, that the customization in terms of themes could use more flexibility but if you're just starting with your CX journey, Delighted would be the perfect solution. The fact … Incentivized Helpful? Jesse Brightman Customer Success Chose Delighted by Qualtrics I have been more impressed with the survey and follow-up responses within other platforms and demos we have had. In addition, the reporting capabilities and segmentation/customizations seem more robust in other platforms Incentivized Helpful? Verified User Anonymous Chose Delighted by Qualtrics I have not used any other company like this from a business standpoint. I have, however, completed surveys that were provided through Qualtrics and I couldn't help but wish Delighted had those questions built in. Incentivized Helpful? Verified User Anonymous Chose Delighted by Qualtrics I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce … Incentivized Helpful? Dave Becker Content Manager Chose Delighted by Qualtrics Delighted is very easy to use, for both our organization and our customers. There was little, if any, learning curve to figure out how to use most of its features. On the customer end, it's as simple as opening your email and tapping a rating. This makes customers more likely … Incentivized Helpful?

Best Alternatives
	Merchant Centric	Delighted by Qualtrics
Small Businesses	Jotform Score 8.4 out of 10	Jotform Score 8.4 out of 10
Medium-sized Companies	Jotform Score 8.4 out of 10	Jotform Score 8.4 out of 10
Enterprises	Verint Voice of the Customer Score 9.2 out of 10	Verint Voice of the Customer Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Merchant Centric	Delighted by Qualtrics
Likelihood to Recommend	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.0 (0 ratings)
Support Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Merchant Centric	Delighted by Qualtrics
Likelihood to Recommend	No answers on this topic	If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback. Incentivized Jesse Brightman Customer Success Read full review
Pros	No answers on this topic	The user dashboard is exceptionally simple and easy to navigate. The survey experience is sufficiently customizable but is mostly pre-configured and ready to use. Customer support is remarkable. Very quick, thorough answers! Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	There doesn't seem to be an app for Delighted (at least on iPhone), so you need to log in to the site from a web browser. A mobile app would save a step and could allow you to get push notifications, which would be helpful. Setting up Delighted surveys through SMS has been difficult for us. It might just be our CRM or website, but we haven't been able to enable this yet. The service seems a little pricey. You pay by the amount of surveys you want to send out per month. For such a simple survey and reporting system (and I mean that in a good way) I would think the price should be lower. Incentivized Dave Becker Content Manager Read full review
Usability	No answers on this topic	We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required). Incentivized Verified User Anonymous Read full review
Support Rating	No answers on this topic	I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often. Incentivized Verified User Anonymous Read full review
Alternatives Considered	No answers on this topic	Delighted is very intuitive and easy to setup. You won't need a ton of technical background to do so. True, that the customization in terms of themes could use more flexibility but if you're just starting with your CX journey, Delighted would be the perfect solution. The fact that they have most channels covered e.g. email, web, SDK, and even text really makes it easy to reach your customers (or any respondent in that matter) where they are. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	It has had a positive impact on our customer satisfaction overall. Once we receive a score that is 5 or below, we reach out to address their concerns and find areas to improve their experience with our product. When we receive a favorable rating, it gives us the opportunity to touch base with those customers to see what they are enjoying most or doing effectively. Incentivized Verified User Anonymous Read full review
ScreenShots		Delighted by Qualtrics Screenshots