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Merchant Centric has proven to be an invaluable tool for businesses, addressing key challenges and streamlining operations. Users have …
Overview
What is Merchant Centric?
Merchant Centric is a solution used to monitor business performance, spot operational and employee issues, plus reply to reviews for all business locations. The solution shines a light on customer feedback that impacts sales and shows all levels of management…
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What is Merchant Centric?
Merchant Centric is a solution used to monitor business performance, spot operational and employee issues, plus reply to reviews for all business locations. The solution shines a light on customer feedback that impacts sales and shows all levels of management their progress at a regional, district…
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- No setup fee
For the latest information on pricing, visithttps://www.merchantcentric.com/pricing
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Product Details
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- Tech Details
What is Merchant Centric?
Merchant Centric is a solution used to monitor business performance, spot operational and employee issues, plus reply to reviews for all business locations. The solution shines a light on customer feedback that impacts sales and shows all levels of management their progress at a regional, district and location level.
Business Performance Analytics & The Spotlight Report
Merchant Centric Business Performance Analytics transforms guest feedback and sales data into actionable insights that are easy to understand, validate, and act on. These analytics show how restaurant locations fit into performance groups based on the strong correlation between guest ratings and sales. Based on the top and bottom performers, users will be able to see which themes mentioned in the guest feedback have the greatest impact on sales like: service, staff, price or timeliness. The Merchant Centric Spotlight Report is designed to make it easy to understand and track how key themes are mentioned in guest feedback, from brand to location level.
Online Reputation Management
To track and manage business listings, ratings, and reviews for franchises, chains, and agencies of all sizes. Users can track reviews and ratings across locations and over time. Plus, compare average ratings of regions, districts, locations, or any grouping desired. The user can Rreply to reviews from top sites, like Google, Yelp, Facebook and TripAdvisor within one platform. And users have the option of managing reviews, or using Merchant Centric's Full-Service Reputation Management Solution.
Feedback Collection
Receive the information needed to address customer feedback from any device. Assign team members to get alerts and manage feedback per location. Feedback can be managed from a website, surveys and call center or any place reviews from sites like Google, Yelp and Facebook are managed.
Social Media Management
Receive alerts at the regional, district, or location level when direct messages, posts, or comments mention issues to be aware of right away. Plus, see how issues are being addressed across Facebook, Twitter, and Instagram, and respond to direct messages to supply customer support. Also users can monitor how posts, comments and direct messages are being managed, and track brand’s followers and other engagement metrics tha to optimize a social media marketing strategy.
Business Listing Management
View and update business listings on top sites through one master listing control, to eliminate confusion and get found online. Users receive alerts about any inconsistencies, or merge and eliminate duplicate listings, or fix and enhance them.
SEO Location Pages
Optimized location landing pages used to convert online searches into offline local traffic is simplified with Location Pages. Used to guide guests’ path from discovery to order, in-store or online, across any device with relevant, easy to navigate location pages.
Competitive Intelligence
Pick businesses to track, compare and learn from and observe how they get customers and what their customers say about them to learn their strengths and weaknesses. The user's own brand and its chosen competitors are monitored daily.
Online Reputation Management
To track and manage business listings, ratings, and reviews for franchises, chains, and agencies of all sizes. Users can track reviews and ratings across locations and over time. Plus, compare average ratings of regions, districts, locations, or any grouping desired. The user can Rreply to reviews from top sites, like Google, Yelp, Facebook and TripAdvisor within one platform. And users have the option of managing reviews, or using Merchant Centric's Full-Service Reputation Management Solution.
Feedback Collection
Receive the information needed to address customer feedback from any device. Assign team members to get alerts and manage feedback per location. Feedback can be managed from a website, surveys and call center or any place reviews from sites like Google, Yelp and Facebook are managed.
Social Media Management
Receive alerts at the regional, district, or location level when direct messages, posts, or comments mention issues to be aware of right away. Plus, see how issues are being addressed across Facebook, Twitter, and Instagram, and respond to direct messages to supply customer support. Also users can monitor how posts, comments and direct messages are being managed, and track brand’s followers and other engagement metrics tha to optimize a social media marketing strategy.
Business Listing Management
View and update business listings on top sites through one master listing control, to eliminate confusion and get found online. Users receive alerts about any inconsistencies, or merge and eliminate duplicate listings, or fix and enhance them.
SEO Location Pages
Optimized location landing pages used to convert online searches into offline local traffic is simplified with Location Pages. Used to guide guests’ path from discovery to order, in-store or online, across any device with relevant, easy to navigate location pages.
Competitive Intelligence
Pick businesses to track, compare and learn from and observe how they get customers and what their customers say about them to learn their strengths and weaknesses. The user's own brand and its chosen competitors are monitored daily.
Merchant Centric Competitors
Merchant Centric Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Merchant Centric has proven to be an invaluable tool for businesses, addressing key challenges and streamlining operations. Users have praised the software for its ability to consolidate communications and streamline data analysis, saving them countless hours of review monitoring. With Merchant Centric, users can easily gather and analyze customer feedback from various sources in one centralized platform, enabling them to make data-driven decisions and improve their online presence.
The training sessions provided by Merchant Centric have received high praise from users, further enhancing their experience with the software. However, some users have expressed a desire for smoother onboarding processes to optimize their utilization of the platform. Nevertheless, once onboarded successfully, users have found that Merchant Centric provides them with the necessary information to run a successful business. Its robust reporting capabilities have been deemed invaluable in previous roles and current companies.
Perhaps one of the standout features of Merchant Centric is its commitment to professional and courteous customer service. Users appreciate the support they receive from the Merchant Centric team, which helps extend their company's brand voice and ethics to online reviewers. This not only improves customer satisfaction but also strengthens their reputation in the digital landscape.
Such is the value of Merchant Centric that users have proactively requested its implementation in their companies. They recognize its efficacy in managing and improving online presence, making it an essential tool for businesses looking to not only monitor but also enhance their reputation and engage meaningfully with customers.
Visually Appealing and Well-Designed UI: Multiple users have praised Merchant Centric for its visually appealing and well-designed user interface. They have found the interactive dashboards to be aesthetically pleasing and easy to navigate, enhancing their overall experience with the software.
Effective Mobile Support: Several reviewers have appreciated Merchant Centric's mobile support, which has worked seamlessly for them. This is a significant advantage as many similar software solutions often struggle in this area. The reliable mobile functionality of Merchant Centric has allowed users to access the platform conveniently on-the-go.
Responsive Customer Service: Many customers have expressed satisfaction with Merchant Centric's responsiveness to their posts and inquiries. They have felt reassured by the effective communication from the company, leading to peace of mind and overall satisfaction with their experience using the software.
Lack of Free Trial: Some users have expressed frustration over the absence of a free trial for Merchant Centric, making it more difficult for them to assess the software's suitability for their needs before making a purchase.
Unorganized Management and Lack of Support: One user mentioned experiencing challenges with unorganized management and a lack of support from Merchant Centric. They felt that no one checked if they were all set, leading to a negative user experience.
Functionality Issues with Social Platforms: Users have reported various functionality issues related to social platforms on Merchant Centric. These include messages appearing as unread on the platform and the inability to flag inappropriate commentary without leaving the software, which can be inconvenient and disrupt workflow.