Merchant e-Solutions vs. TSYS Payment Gateway

They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.

Incentivized

None. This is the worst company I have ever worked with. We will never recommend or even think about doing business with them again.

• Process credit card payments.
• Collect money faster.
• Integrated with our NetSuite ERP system.

Incentivized

• Generates detailed reports
• Allows for multiple users to access at one time
• Easy to read statements

Incentivized

• User interface.
• Account support for smaller businesses.

Incentivized

• Stop taking away my ability to use debit cards
• 7% is outrageous. I can't continue at this rate
• In my opinion, the yearly fee is an obvious profit grab. Discontinue it.

Incentivized

Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.

Incentivized

Much better rates and better to deal with.

Incentivized

Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.

• Reduced outstanding receivables.

Incentivized

• Positive impact on work flow- employees can quickly cross-reference reports to close out the day
• TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
• More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.

Incentivized