Do not use TSYS Payment Gateway's Health Services!
April 30, 2021

Do not use TSYS Payment Gateway's Health Services!

Karen Takashima | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TSYS Payment Gateway

I was contacted by TSYS about using them for credit card services. [I was told that] [there] were no minimum use fees. I told them I already had a processing service and they said they were HIPAA compliant. Since [I thought] there were no minimum transaction [fees], I signed up for their services. I never did use them [beforehand]. I was then billed.
  • None.
  • [Changed] fee schedule.
  • [TSYS Payment Gateway] [said] they would issue [refunds] and then it was denied.
  • [Huge negative impact for my business]. For a service that was [promised] to have no fees, if not utilized, cost me over $200 in fees.
Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.

Do you think TSYS Payment Gateway delivers good value for the price?

No

Are you happy with TSYS Payment Gateway's feature set?

No

Did TSYS Payment Gateway live up to sales and marketing promises?

No

Did implementation of TSYS Payment Gateway go as expected?

No

Would you buy TSYS Payment Gateway again?

No

My contract with no fees all of a sudden I noticed over $200 of fees. I contacted the company and was told that they changed their terms and agreements and were now charging fees. I was told that customers who never did use the service were not on the lookout for the sudden change to fees. Several customers had called with this concern and they were issuing refunds. I was told that issuing a refund was no problem and to expect the refund by 4/24/21. Well, I never received the refund and was charged again on the 4/12/21. I contacted TSYS again and was told that the refund had been denied higher up. That because I did not take steps for PCI compliance, I could not get the refund. I was not PCI complaint because I was not using there service. But because of this and the fact, my refund, after having been confirmed to be sent on or before 4/24 was now denied.