TrustRadius

eSurveysPro.com vs. Merren Surveys and CX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eSurveysPro.com
Score 6.4 out of 10
N/A
eSurveysPro.com offers a survey editor that is designed to make it easy to quickly create professional looking online surveys. The existing survey templates library includes ready to use questionnaires like customer satisfaction surveys, HR surveys, etc.  It also includes 19 question types and the ability to control the flow of the user’s surveys.  Users can collect responses by sending email invitations or by placing a link to their survey on any website. eSurveysPro.com…
$100
per year
Merren Surveys and CX
Score 0.0 out of 10
N/A
Merren is a consumer survey solution that uses popular messaging apps that customers are already comfortable with, to run fully-automated surveys that get live-time feedback.
$39
per month
Pricing
eSurveysPro.comMerren Surveys and CX
Editions & Modules
Basic
$100
per year
Premium
$200
per year
Corporate
$400
per year
Enterprise
$800
per year
Dedicated
$2,400
per year
No answers on this topic
Offerings
Pricing Offerings
eSurveysPro.comMerren Surveys and CX
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
eSurveysPro.comMerren Surveys and CX
Features
eSurveysPro.comMerren Surveys and CX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
eSurveysPro.com
9.7
1 Ratings
20% above category average
Merren Surveys and CX
-
Ratings
Survey templates10.01 Ratings00 Ratings
Themes9.01 Ratings00 Ratings
Custom logo/branding10.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
eSurveysPro.com
9.7
1 Ratings
13% above category average
Merren Surveys and CX
-
Ratings
Changes to live survey10.01 Ratings00 Ratings
Question design help9.01 Ratings00 Ratings
Multiple question types10.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
eSurveysPro.com
9.0
1 Ratings
8% above category average
Merren Surveys and CX
-
Ratings
Survey logic flexibility9.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
eSurveysPro.com
9.8
1 Ratings
19% above category average
Merren Surveys and CX
-
Ratings
Response tracking10.01 Ratings00 Ratings
Data export10.01 Ratings00 Ratings
Standard reports10.01 Ratings00 Ratings
Custom reports10.01 Ratings00 Ratings
Analytics9.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
eSurveysPro.com
9.5
1 Ratings
10% above category average
Merren Surveys and CX
-
Ratings
Access controls10.01 Ratings00 Ratings
Compliance9.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
eSurveysPro.com
10.0
1 Ratings
21% above category average
Merren Surveys and CX
-
Ratings
Respondent restrictions10.01 Ratings00 Ratings
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Score 7.0 out of 10
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Verint Voice of the Customer
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Score 9.3 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
eSurveysPro.comMerren Surveys and CX
Likelihood to Recommend
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
eSurveysPro.comMerren Surveys and CX
Likelihood to Recommend
Outside Software Inc.
It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
BB
Brandi Brown-Lang
Customer Service Representative
Read full review
Merren
No answers on this topic
Pros
Outside Software Inc.
  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
BB
Brandi Brown-Lang
Customer Service Representative
Read full review
Merren
No answers on this topic
Cons
Outside Software Inc.
  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
BB
Brandi Brown-Lang
Customer Service Representative
Read full review
Merren
No answers on this topic
Alternatives Considered
Outside Software Inc.
eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
BB
Brandi Brown-Lang
Customer Service Representative
Read full review
Merren
No answers on this topic
Return on Investment
Outside Software Inc.
  • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
  • We have been able to not waste time on projects our customers are not interested in.
  • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
BB
Brandi Brown-Lang
Customer Service Representative
Read full review
Merren
No answers on this topic
ScreenShots

eSurveysPro.com Screenshots

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