MetricStream Case and Incident Management vs. Salesforce Service Cloud
MetricStream Case and Incident Management vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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MetricStream Case and Incident Management | N/A | MetricStream Case and Incident Management built on the MetricStream Platform, enables users to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify… | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
MetricStream Case and Incident Management | Salesforce Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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MetricStream Case and Incident Management | Salesforce Service Cloud | |
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Small Businesses | Kissflow Score 6.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Salesforce Service Cloud Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Infor Human Resources Score 7.2 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
MetricStream Case and Incident Management | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
MetricStream Case and Incident Management | Salesforce Service Cloud | |
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Likelihood to Recommend | MetricStream No answers on this topic | Salesforce |
Pros | MetricStream No answers on this topic | Salesforce |
Cons | MetricStream No answers on this topic | Salesforce |
Likelihood to Renew | MetricStream No answers on this topic | Salesforce |
Usability | MetricStream No answers on this topic | Salesforce |
Reliability and Availability | MetricStream No answers on this topic | Salesforce |
Performance | MetricStream No answers on this topic | Salesforce |
Support Rating | MetricStream No answers on this topic | Salesforce |
Implementation Rating | MetricStream No answers on this topic | Salesforce |
Alternatives Considered | MetricStream No answers on this topic | Salesforce |
Return on Investment | MetricStream No answers on this topic | Salesforce |
ScreenShots | Salesforce Service Cloud Screenshots |