Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.
$49
per month
Tenable Nessus
Score8.8 out of 10
N/A
Tenable headquartered in Columbia offers Nessus, a vulnerability scanning and security assessment solution used to analyze an entity's security posture, vulnerability testing, and provide configuration assessments.
Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is an excellent tool for scanning servers, workstations, and network devices to identify missing patches and misconfiguration; we regularly use it to confirm patch effectiveness after the update; it also helps us for preparing audits such as iso 27001, and regulatory requirements, it also helps us to identify open ports and services that violate security.
Nessus is best at performing vulnerability scans, in fact, it gives findings and moreover accurate findings of the assessments. It does not do penetration testing or exploit the vulnerabilities because it is concerned about scanning the systems/applications.
In fact, Nessus has multiple profiles/policies to perform different types of scans such as, scans oriented for PCI-DSS, malware scans, web application scans, bad shell shock detection scan to name a few.
Nessus has the ability to classify the vulnerabilities into risk-based categories from critical to even informational which I think is one of the things that separates Nessus from other vulnerability scanners.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The tool has lots of options for setting up before scanning any device, this methodology could be simplified further with default configuration for various devices predefined, anyhow we can use this technique by making use of policies.
For advanced users we cannot disable the plugins inside the plugin groups, we can enable the whole set of plugins at a time, for few hundreds its ok, but thousands of plugins are of waste of resource and time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Nessus is best and easy to use application for Vulnerabilities finding and reporting, it has multiple platforms and wide scope covering almost all devices for security improvement so far, thus we are very likely to continue its services.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Tenable Nessus is a great product and provides a lot of value, but it is difficult to set up and use and the amount of data it generates can be overwhelming. It does help us prioritize based on the severity of the detection, however there are sometimes mitigating factors that we have implemented that Nessus does not account for, which causes lots of noise in the reports.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I haven't needed to contact support yet. But issues are easily solved with a quick internet search which means support and by extension, the larger community are involved and knowledgeable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sometimes when we identify a vulnerability with Nessus that has an exploit, we made a proof of concept with Metasploit in order to show to the IT managers the importance of the software/hardware hardening.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Nessus certainly has a positive impact while me while performing my job, either as security research, or performing vulnerability assessments for clients. It gives a lot of information about the system/application after performing scans. The number of false positives is also less compared to other vulnerability scanners.
The professional edition is very useful as policy templates available in this edition are very handy and useful even to perform compliance scan like PCI DSS scan.
Also, the ability to export the scan results into reports in formats like HTML, PDF is very useful which could be for performing system/application reviews.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
