MiContact Center vs. Netcore Unbxd

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

Best scenarios: To explain to the customers how the product works in searching any operation and to give the demo to customers. Less appropriate: To describe the customers in a very short span of time.

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Auto suggest widgets
• Visual workbench
• A/B testing

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• Animated toons
• Some short video explanations
• Fast and ready suggestions

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

They have some good graphics and displays for overall reports. Reports and data analytics reports are having good insights into all the data. The reports are enough to calculate each time series analysis.

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive impact: Reports , Speed of report generation.
• Negative feature: AI feature : sometimes it didn't work.