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MiContact Center vs. NodeXL Pro

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MiContact Center

7 Reviews and Ratings

NodeXL Pro

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    NodeXL Pro

    Score10 out of 10
    Small Businesses (1-50 employees)
    		NodeXL offers insights into Networks. Webs of connections define the modern world. Social networks, and particularly social media networks, are now a major force in business, politics, and culture. NodeXL enables users to collect, analyze, visualize, and report on networks. Users can import network data from Twitter, YouTube, and Wikis. Network data sets are present in many databases. When it is possible to answer the questions: Who did what with whom when and where, then NodeXL…

    $39

    per year per user

    Pricing
    MiContact CenterNodeXL Pro
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    NodeXL Pro - Annual Desktop - Student
    $39
    per year per user
    NodeXL Pro - Monthly Cloud - Student
    $39
    per month per user
    NodeXL Pro - Monthly Cloud - Non-profit/Academic
    $69
    per month per user
    NodeXL Pro - Monthly Cloud - Commercial
    $99
    per month per user
    NodeXL Pro - Annual Desktop - Non-profit/Academic
    $239
    per year per user
    NodeXL Pro - Annual Desktop - Commercial
    $799
    per year per user
    Offerings
    Pricing Offerings
    MiContact CenterNodeXL Pro
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    MiContact CenterNodeXL Pro
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and NodeXL Pro
    Feature
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    NodeXL Pro
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and NodeXL Pro
    Feature
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    NodeXL Pro
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Best Alternatives
    MiContact CenterNodeXL Pro
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Talkwalker by Hootsuite
    Score8.1 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    1-Social
    Score5.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MiContact CenterNodeXL Pro
    Likelihood to Recommend
    9.5
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    MiContact CenterNodeXL Pro
    Likelihood to Recommend
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Nithin Rao
    Operations Manager
    Read full review
    Social Media Research Foundation
    It is suited for social scientists who are more focused on the interpretation that fits in the area of Social Science and Humanity and has nothing to do with computer programming and mathematics
    Mohd Ali Samsudin
    Lecturer
    Read full review
    Pros
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Verified User
    Read full review
    Social Media Research Foundation
    • extracting the data from the social media
    • visualising the big data of the social media
    • sentiment analysis
    • cluster analysis
    • time series analysis
    Mohd Ali Samsudin
    Lecturer
    Read full review
    Cons
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Nithin Rao
    Operations Manager
    Read full review
    Social Media Research Foundation
    • It would be nice if NodeXL can analyse other type of social media such as Instagram, Facebook and TikTok
    • It would be nice if it is 100 percent stable, as sometimes I have a problem with error in NodeXL when it is processing the data
    • It would be nice if is able to reduce the price for adding Microsoft Power BI in NodeXL
    Mohd Ali Samsudin
    Lecturer
    Read full review
    Alternatives Considered
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Nithin Rao
    Operations Manager
    Read full review
    Social Media Research Foundation
    NodeXL is userfriendly, and needed for conducting advanced data analysis techniques which emphasizes the metrics of the visualization NodeXL produce an interesting interactive visualisation
    Mohd Ali Samsudin
    Lecturer
    Read full review
    Return on Investment
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Verified User
    Read full review
    Social Media Research Foundation
    • More advance in analysis data
    • Attract more people to collaborate with me
    • Minimise the time for analysing the data
    Mohd Ali Samsudin
    Lecturer
    Read full review
    ScreenShots

    NodeXL Pro Screenshots

    Screenshot of Network visualization of connections among Twitter users.Screenshot of NodeXL imports from the Twitter API 2.0 - with support for Academic accessScreenshot of Visualizations of networks can reveal the shape of the crowd and the leaders within them.