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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Noplag

    Score9.5 out of 10
    N/ANoplag assists in checking for plagiarism (intentional and unintentional), character replacement, patchwork plagiarism, synonyms plagiarism, grammar and spell checking. Noplag Citation Assistance and Noplag text SEO analyses makes sure content is SEO friendly.N/A
    Pricing
    MiContact CenterNoplag
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MiContact CenterNoplag
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Contact vendor for pricing information.
    More Pricing Information
    Community Pulse
    MiContact CenterNoplag
    Considered Both Products
    Mitel Networks Corporation
    No answer on this topic
    Noplag
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    MiContact CenterNoplag
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and Noplag
    Feature
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    Noplag
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and Noplag
    Feature
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    Noplag
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Best Alternatives
    MiContact CenterNoplag
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Quetext
    Score10 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Quetext
    Score10 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Dupli Checker (DupliChecker.com)
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MiContact CenterNoplag
    Likelihood to Recommend
    9.5
    (2 ratings)
    9.8
    (6 ratings)
    User Testimonials
    MiContact CenterNoplag
    Likelihood to Recommend
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    Noplag
    I think this is a very helpful tool for students who need to submit papers and assignments. It also helps them learn to be careful about the information they take from other sources Noplag has been an excellent tool for checking plagiarism and we have been able to find almost every instance of plagiarism in our company. As a completely cloud-based service, it is extremely easy to use and offers many features that have come in handy in times of need.
    Incentivized
    Read full review
    Pros
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    Noplag
    • Case study content
    • Plagrism detection
    • Essay Writing Assistance App
    • Noplag is an excellent tool for checking your academic or business paper for plagiarism. It is extremely easy to use and can scan a document in less than 30 seconds
    • Best for writing guest post, press realease
    • Online Essay Outline Templates with multiple styles
    Incentivized
    Read full review
    Cons
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    Noplag
    • The free trial, for me, is quite limited, although it is a good option for new users. It allows you to do five daily checkups for free and without registering. If you register, you can do free of charge up to 20 daily checks of a maximum of 800 words.
    Incentivized
    Read full review
    Alternatives Considered
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    Noplag
    They provide services to users in citation assistance, a plagiarism checker that also generates keyword statistics and offers grammar and spelling improvements.
    Incentivized
    Read full review
    Return on Investment
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    Noplag
    • Noplag keeps all of one's writing in one place, and as one's file database becomes prominent in the software, it makes sure that self-plagiarism is avoided when comparing it to our own files.
    Incentivized
    Read full review
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