Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Ozonetel
Score 9.3 out of 10
N/A
Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns.
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been …
Ozonetel
No answer on this topic
Features
MiContact Center
Ozonetel
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
2% above category average
Ozonetel
-
Ratings
Agent dashboard
9.01 Ratings
00 Ratings
Validate callers
8.01 Ratings
00 Ratings
Outbound response
9.02 Ratings
00 Ratings
Call forwarding
8.42 Ratings
00 Ratings
Click-to-call (CTC)
9.52 Ratings
00 Ratings
Warm transfer
9.01 Ratings
00 Ratings
Predictive dialing
7.52 Ratings
00 Ratings
Interactive voice response
9.52 Ratings
00 Ratings
REST APIs
8.01 Ratings
00 Ratings
Call scripts
8.01 Ratings
00 Ratings
Call tracking
9.02 Ratings
00 Ratings
Multichannel integration
8.01 Ratings
00 Ratings
CRM software integration
8.01 Ratings
00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
