MiContact Center vs. PIX RPA

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

all major RPA cases

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easily automated tasks
• Simple migration from UiPath
• Support from the team is great

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• needs more features to be self-service
• at the time we couldn't have PIX PM opportunity - was not released yet
• need more integrations

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

UiPath didn't fit our company anymore for various reasons and we decided we had to migrate. The choice was between BluePrism and PIX, but at PIX we had better onboarding and the communication was much easier and quicker, so we sticked with PIX Robotics.

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info