MiContact Center vs. ReadSpeaker

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

This app works perfect in every situation but in some real time usage The voice sometime lags or fluctuate. So this app is well suited for pre-writtentext to voice conversion rather than real-time usage

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The text to voice service of ReadSpeaker is very natural. The voice is very natural and clear. It doesn't sound much like a robot. One can find male or female voice in different accent also.
• It not only converts the text into voice but also add emphasis on some particular point if we want to add. The most engaging part is it also take care of punctuation. The speed can also be customized.
• It also works in real time text to voice conversion.
• My content is very safe with this app. I have never seen ads in Google or somewhere related to my content after using ReadSpeaker.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• The subscription cost can be controlled as many small business cannot afford it
• They can add some more language in their software.
• Even though the sound is very natural yet sometimes it become very monotonous and high speed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

This app deserves five star rating because this app can be in combined with any third-party app for the usage. Also this app can be used for people who are vision handicapped as they cannot read but they can here in their particular language which I guess is the best part of this app. Moreover, the overall experience is very value for money thing. I would suggest this app to so many people's in my company who are in customer service.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I feel like I have taken the most use of this app.
• Whatever amount I have invested in this app is absolutely value for money thing.
• Not only me but also my colleague used this app and they also feel like this is one of the best text to voice conversion app.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info