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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    RemoteMeeting

    Score8 out of 10
    Small Businesses (1-50 employees)
    A web-based video conferencing tool. Supports mobile, browser and AI minutes. RemoteMeeting is a video conferencing solution. Use a browser to start and join video conferences. No need for a dedicated application. Present a desktop, share documents and interactively mark on them. Create automated meeting minute as record them for later review. RemoteMeeting can detect the speaker automatically and pin it in the main screen for a more immersive…

    $0.20

    per usage

    Pricing
    MiContact CenterRemoteMeeting
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    RemoteMeeting Pay-per-USE
    $0.20 / min
    per usage
    RemoteMeeting Pay-per-USER
    $17.99 / month
    per user
    Offerings
    Pricing Offerings
    MiContact CenterRemoteMeeting
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—** Server deployment option available upon request.
    More Pricing Information
    Features
    MiContact CenterRemoteMeeting
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    RemoteMeeting
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    RemoteMeeting
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    1% above category average
    High quality audio00 Ratings8.01 Ratings
    High quality video00 Ratings8.01 Ratings
    Low bandwidth requirements00 Ratings8.01 Ratings
    Mobile support00 Ratings8.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    1% above category average
    Desktop sharing00 Ratings8.01 Ratings
    Whiteboards00 Ratings8.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    2% below category average
    Calendar integration00 Ratings8.01 Ratings
    Meeting initiation00 Ratings8.01 Ratings
    Integrates with social media00 Ratings8.01 Ratings
    Record meetings / events00 Ratings8.01 Ratings
    Slideshows00 Ratings8.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    1% below category average
    Live chat00 Ratings8.01 Ratings
    Audience polling00 Ratings8.01 Ratings
    Q&A00 Ratings8.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    1% below category average
    User authentication00 Ratings8.01 Ratings
    Participant roles & permissions00 Ratings8.01 Ratings
    Confidential attendee list00 Ratings8.01 Ratings
    Best Alternatives
    MiContact CenterRemoteMeeting
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MiContact CenterRemoteMeeting
    Likelihood to Recommend
    9.5
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    MiContact CenterRemoteMeeting
    Likelihood to Recommend
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    Rsupport
    RemoteMeeting is a virtual conference room system that offers a simplified user experience with a modern and intuitive design and speed of just one click, it is a meeting tool that always has a room available for my team from anywhere and any device With powerful meeting modes for any occasion, it fully suits our daily virtual communication needs to connect with colleagues, customers, employees and vendors with the ease of just screen sharing with the unique and enjoyable collaboration experience.
    Incentivized
    Read full review
    Pros
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    Rsupport
    • RemoteMeeting works in an extraordinary way to initiate meetings through videoconferences in real time sharing screen audio and video provides dynamic meetings in 3D With avatar profiles that make the experience of the participants much more enjoyable.
    • For team collaboration RemoteMeeting has fallen like a glove, it is a platform that allows high-level business videoconferences to be carried out with security and excellent wireless connection.
    Incentivized
    Read full review
    Cons
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    Rsupport
    • RemoteMeeting is a modern and high-level video conferencing solution that provides a quality service, it is a tool where meetings are not boring, so it offers positive and satisfactory results, it provides flexible and intuitive features with solutions that fit our needs. user, ease, visually pleasing interface, safety and quality.
    Incentivized
    Read full review
    Alternatives Considered
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    Rsupport
    The results we have obtained with RemoteMeeting have been unparalleled, it is an online meeting solution that improves the way we share screen perfectly from anywhere because it provides collaboration tools for more efficient meetings from offering virtual backgrounds, face focus to automatically detect the face on the screen, separate video and information display for multiple monitors, simplicity security and speed is a perfect tool.
    Incentivized
    Read full review
    Return on Investment
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    Rsupport
    • RemoteMeeting has a positive impact on my organization by offering simplified meetings that significantly increase the collaboration and productivity of my work team, offering cloud-based virtual meeting solutions that improve customer relations, reduce work time and additional costs, as well as Provide progress in projects and efficiency.
    • It is a video conferencing solution that improves the way we communicate with colleagues, customers, employees, partners and suppliers with a simplified experience with privacy protection, making all participants feel comfortable and safe in meetings, since we use RemoteMeeting. Work flow has increased by 15%, sales have increased and work teams develop a better relationship with each other.
    Incentivized
    Read full review
    ScreenShots

    RemoteMeeting Screenshots

    Screenshot of 100% browser basedScreenshot of Share documentsScreenshot of Share desktopScreenshot of Automatic speaker detectionScreenshot of Save money