MiContact Center vs. RemoteMeeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
RemoteMeeting
Score 8.0 out of 10
Small Businesses (1-50 employees)
A web-based video conferencing tool. Supports mobile, browser and AI minutes. RemoteMeeting is a video conferencing solution. Use a browser to start and join video conferences. No need for a dedicated application. Present a desktop, share documents and interactively mark on them. Create automated meeting minute as record them for later review. RemoteMeeting can detect the speaker automatically and pin it in the main screen for a more immersive…
$0.20
per usage
Pricing
MiContact CenterRemoteMeeting
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
RemoteMeeting Pay-per-USE
$0.20 / min
per usage
RemoteMeeting Pay-per-USER
$17.99 / month
per user
Offerings
Pricing Offerings
MiContact CenterRemoteMeeting
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details** Server deployment option available upon request.
More Pricing Information
Community Pulse
MiContact CenterRemoteMeeting
Features
MiContact CenterRemoteMeeting
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
2 Ratings
2% above category average
RemoteMeeting
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers8.01 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding8.42 Ratings00 Ratings
Click-to-call (CTC)9.52 Ratings00 Ratings
Warm transfer9.01 Ratings00 Ratings
Predictive dialing7.52 Ratings00 Ratings
Interactive voice response9.52 Ratings00 Ratings
REST APIs8.01 Ratings00 Ratings
Call scripts8.01 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
2 Ratings
4% above category average
RemoteMeeting
-
Ratings
Inbound call routing8.52 Ratings00 Ratings
Omnichannel inbound routing9.01 Ratings00 Ratings
Recording8.52 Ratings00 Ratings
Quality management8.52 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting9.01 Ratings00 Ratings
Live reporting9.01 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics8.01 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
MiContact Center
-
Ratings
RemoteMeeting
8.0
1 Ratings
1% above category average
High quality audio00 Ratings8.01 Ratings
High quality video00 Ratings8.01 Ratings
Low bandwidth requirements00 Ratings8.01 Ratings
Mobile support00 Ratings8.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
MiContact Center
-
Ratings
RemoteMeeting
8.0
1 Ratings
1% above category average
Desktop sharing00 Ratings8.01 Ratings
Whiteboards00 Ratings8.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
MiContact Center
-
Ratings
RemoteMeeting
8.0
1 Ratings
2% below category average
Calendar integration00 Ratings8.01 Ratings
Meeting initiation00 Ratings8.01 Ratings
Integrates with social media00 Ratings8.01 Ratings
Record meetings / events00 Ratings8.01 Ratings
Slideshows00 Ratings8.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
MiContact Center
-
Ratings
RemoteMeeting
8.0
1 Ratings
1% below category average
Live chat00 Ratings8.01 Ratings
Audience polling00 Ratings8.01 Ratings
Q&A00 Ratings8.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
MiContact Center
-
Ratings
RemoteMeeting
8.0
1 Ratings
0% below category average
User authentication00 Ratings8.01 Ratings
Participant roles & permissions00 Ratings8.01 Ratings
Confidential attendee list00 Ratings8.01 Ratings
Best Alternatives
MiContact CenterRemoteMeeting
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
JioMeet
JioMeet
Score 9.7 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
Webex Meetings
Webex Meetings
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterRemoteMeeting
Likelihood to Recommend
9.5
(2 ratings)
8.0
(1 ratings)
User Testimonials
MiContact CenterRemoteMeeting
Likelihood to Recommend
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Read full review
Rsupport
RemoteMeeting is a virtual conference room system that offers a simplified user experience with a modern and intuitive design and speed of just one click, it is a meeting tool that always has a room available for my team from anywhere and any device With powerful meeting modes for any occasion, it fully suits our daily virtual communication needs to connect with colleagues, customers, employees and vendors with the ease of just screen sharing with the unique and enjoyable collaboration experience.
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Pros
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
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Rsupport
  • RemoteMeeting works in an extraordinary way to initiate meetings through videoconferences in real time sharing screen audio and video provides dynamic meetings in 3D With avatar profiles that make the experience of the participants much more enjoyable.
  • For team collaboration RemoteMeeting has fallen like a glove, it is a platform that allows high-level business videoconferences to be carried out with security and excellent wireless connection.
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Cons
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
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Rsupport
  • RemoteMeeting is a modern and high-level video conferencing solution that provides a quality service, it is a tool where meetings are not boring, so it offers positive and satisfactory results, it provides flexible and intuitive features with solutions that fit our needs. user, ease, visually pleasing interface, safety and quality.
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Alternatives Considered
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
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Rsupport
The results we have obtained with RemoteMeeting have been unparalleled, it is an online meeting solution that improves the way we share screen perfectly from anywhere because it provides collaboration tools for more efficient meetings from offering virtual backgrounds, face focus to automatically detect the face on the screen, separate video and information display for multiple monitors, simplicity security and speed is a perfect tool.
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Return on Investment
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
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Rsupport
  • RemoteMeeting has a positive impact on my organization by offering simplified meetings that significantly increase the collaboration and productivity of my work team, offering cloud-based virtual meeting solutions that improve customer relations, reduce work time and additional costs, as well as Provide progress in projects and efficiency.
  • It is a video conferencing solution that improves the way we communicate with colleagues, customers, employees, partners and suppliers with a simplified experience with privacy protection, making all participants feel comfortable and safe in meetings, since we use RemoteMeeting. Work flow has increased by 15%, sales have increased and work teams develop a better relationship with each other.
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ScreenShots

RemoteMeeting Screenshots

Screenshot of 100% browser basedScreenshot of Share documentsScreenshot of Share desktopScreenshot of Automatic speaker detectionScreenshot of Save money