MiContact Center vs. Revuze

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

This platform is of great help for any type of company regardless of its size and number of products or services that can be offered in the market, Revuze will build a better dynamic to respond to your customers and understand the profitability of your products and the rate of consumption , we recommend it for the effectiveness of its mission.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Gives product related data from various websites and customers reviews and surveys.
• Classifies and organize the data in to the format as per business needs.
• Collects customer sentiment, satisfaction or dissatisfaction, and competition in the market.
• Helps the business to manage their products, and offers and accordingly can change market strategies.
• Helps businesses to take decisions based on market research.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• Industries which they are focusing is limited
• UI is not much impressive

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

Revuze is customer friendly cloud base analytic software which can give reliable data from various websites and platforms. Some findings and statistical tools are better and well elaborated in the reviews than other software. On top of that, pricing and customer support are also good. Revuze is good at dashboards and maintaining the overall quality of output data.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I really like it every time that this program already has the right answers and all the necessary information for each of the customers who ask about our products.
• Revuze stands out for being the main program for text analysis and the sample of each one of the data, the interface helps a lot to have a better performance with this software.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info