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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    S-Docs

    Score8 out of 10
    Small Businesses (1-50 employees)
    S-Docs headquartered in New York offers what they present as a secure document generator and E-signature solution built on the Salesforce Platform. It aims to help users to create and e-sign sophisticated documents that improve efficiency, reduce errors and eliminate tedious work.

    $25

    per month per user

    Pricing
    MiContact CenterS-Docs
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    S-Docs for Salesforce
    $25
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    MiContact CenterS-Docs
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalOptional
    Additional Details—S-Docs for Salesforce is priced by seat. Organizations that are interested in the enterprise edition - including per-document pricing and Experience Cloud plans, can reach out to sales. S-Docs for HubSpot is priced by usage. S-Docs for HubSpot Team Edition comes with 500 documents and 250 e-Signature requests per year. S-Docs for HubSpot Professional Edition comes with 2,500 documents and 800 e-Signature requests per year. Nonprofit discounts are available.
    More Pricing Information
    Features
    MiContact CenterS-Docs
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and S-Docs
    Feature
    MiContact Center
    8.5
    2 Ratings
    0% above category average
    S-Docs
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and S-Docs
    Feature
    MiContact Center
    8.6
    2 Ratings
    3% above category average
    S-Docs
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Best Alternatives
    MiContact CenterS-Docs
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    Formstack for Salesforce
    Score7.1 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Formstack for Salesforce
    Score7.1 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Conga Composer
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MiContact CenterS-Docs
    Likelihood to Recommend
    9.5
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    MiContact CenterS-Docs
    Likelihood to Recommend
    Mitel Networks Corporation
    We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
    Read full review
    S-Docs Inc.
    S-Docs would be great for anyone looking to make the process of getting signatures more seamless and less time intensive. You can get a signature in minutes no matter where the signee is located. No more having to worry about printing, scanning, and emailing over important and time-sensitive documents.
    Incentivized
    Read full review
    Pros
    Mitel Networks Corporation
    • Call forwarding
    • Voicemail
    • Detailed contact list
    Incentivized
    Read full review
    S-Docs Inc.
    • onboarding
    • approval of marketing spend
    • approval of travel expenses
    Incentivized
    Read full review
    Cons
    Mitel Networks Corporation
    • Can be little economic
    • Hustle to find the right analysis
    • Support can be improved
    Read full review
    S-Docs Inc.
    No answers on this topic
    Alternatives Considered
    Mitel Networks Corporation
    - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
    Read full review
    S-Docs Inc.
    just as easy to use as dousign. Since I do not make the purchasing decisions, I am not sure how these prices compare to each other
    Incentivized
    Read full review
    Return on Investment
    Mitel Networks Corporation
    • It keeps all side of our company connected
    • Helps facilitate remote work
    Incentivized
    Read full review
    S-Docs Inc.
    • increased efficiency
    • increased security
    Incentivized
    Read full review
    ScreenShots

    S-Docs Screenshots

    Screenshot of how to create business documents in flexible formatsScreenshot of how to create documents via clicks or automaticallyScreenshot of how to generate documents in bulk for hundreds of records at onceScreenshot of how to edit generated documents without downloading external programsScreenshot of how to request secure e-Signatures via email or in personScreenshot of how to create templates with the drag-and-drop interface